Receptionist

4 weeks ago

St Albans, United Kingdom Parkbury House Surgery Full time

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS

g. Photocopy documentation as required

h. Input data into the patient’s healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Monitor and maintain the reception area and notice boards

m. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the receptionist may be requested to:
a. Complete opening and closing procedures in accordance with the duty rota

**Qualifications -Essential**

Educated to GCSE level or equivalent

**Experience - Essential**

Experience of working with the general public

**Skills & Knowledge - Essential**

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- St Albans, AL1 3HD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 09/01/2023

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