Digital Systems Trainer

6 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Delivering indirect care to the patient by supporting clinical staff in their use of the trusts EPR system which are of key importance to patient safety, the quality of patient care, day to day operational management and effective delivery of services Undertake training needs analysis/competency skills checklist for end user staff, and identify appropriate training solutions Develop appropriate end user training materials, reference materials, certificates, handouts and promotional materials for distribution within the Trust and on the intranet. Plan and deliver training to end users in accordance with agreed timescale, varying from 1-1s, classroom sessions to large groups of staffin line with standards procedures and policies Provide a flexible approach as required to delivery of training courses for out of hours, including evenings and weekends if required Ensure that all data regarding delegates, training timetables, etc. are supplied in a timely and complete manner in order to support the update of the training database. Assist with the quality assurance and testing of any EPR implementation or developments and ensure that new/enhanced functionality is understood, users are trained, and training materials are updated as appropriate Assist in undertaking regular training audits to assess effectiveness of training and identify areas where further training is required, and escalate to appropriate person Maintain staff training records and provide information and statistics in relation to the need for training, delivery of training and targets for training Engage with continued personal development of knowledge and requirements to support changes in current software, and to support new software as required Assist with the publication of promotional materials, including articles, posters, intranet updates, exhibitions and presentations to support new or enhanced software requirements Contribute to ongoing development of IM&T by putting forward end user views on opportunities for enhancement Prioritise and manage requests on a daily basis, responding quickly and appropriately to issues, escalating if necessary To work as part of a team and participate in team meetings internal & external to the Trust (other Trusts & suppliers) During training sessions the post holder will be expected to respond to questions and give feedback on issues raised.

Identify any areas of concern with regard to data quality and feedback to the Training Manager in order that training courses can be adapted accordingly. Ensure that all confidentiality guidelines are met and that all Information Security issues are covered during training courses. Be fully conversant in Information Governance issues. Implement policy changes in their own work area and propose policy changes in other areas.

Be able to respond clearly and concisely to queries and clearly explain procedures over the telephone. Use Word, Excel, PowerPoint and Captivate (bespoke training material development software) to provide statistics and training aids. Please see attached full job description.

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