Speciality Coffee Shop Supervisor

6 months ago

London, United Kingdom FCB Coffee London Bridge Full time

**Our FCB Coffee shop at London Bridge station is looking for a supervisor**

**Job description**

The main purpose of the role is to support your Manager where necessary in all aspects of the daily trading such as: staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends).

This is a very “hands on” role with supervisor leading the way in day to day duties such as serving customers, barista duties etc and ensuring our standards are maintained to the highest standards at all times through cleaning procedures.

As a store supervisor, you are the Store Manager’s right-hand person, the second in command.
You will be the one that runs and manages the store in the manager’s absence, you might even be next in line to the throne.

**Responsibilities**:
**SALES**
- Sales focussed shifts - the store and the team are ready to make money, goals have been set and know what they are aiming for.
- The team are deployed and have clear targets and instructions - they know what they’re doing.
- All displays are kept on top of and are full, straight, and clean, everything has a label.
- Sales focussed shifts - are the team briefed and know what they are aiming for?
- Commercial awareness - daily, weekly targets, understands the impact on the wider performance of the business.
- Makes daily adjustments to order levels dependant on the level of business we are taking each day, communicates with manager and team.
- Can complete and send the weekly business review on time and is completed in the managers absence.

**STANDARDS**:

- Day to day running of the shop - opening and closing on time and to our standards.
- Shift leadership - deployment, restocking, presentation, speed of service, product quality, customer satisfaction.
- Does stock check and orders, accordingly, makes sure we never run out of anything.
- Ensures that the daily and weekly paperwork/logbook (temperature checks, weekly and daily cleaning lists, opening checklists) is completed in full.
- Ensures that all team members have the correct station ID or are signed in at the station office.
- Brand Standards **- **Makes sure that we are delivering the correct brand experience to our customers, following the ‘Brand Standards’
- Logs any maintenance issues that may arise to the Head of Coffee or Head of Food.
- Processes T&A in the absence of the manager, ensures that the team are clocking in and out correctly. Checked daily for errors.
- Knows how to troubleshoot any issues that may arise, from technical issues on tills to mechanical issues with the coffee equipment.
- Communication with head office in the manager’s absence.

**SERVICE**:

- Customer first attitude - Our customers are the reason we are all here, they need to be served quickly and with a smile.
- Shop floor is kept clean, and we always look our best. We are open on time, and we close at the right time. Consistency is key.
- All our products are available, all the time - including Filter Coffee, Guest Roast from open to close.
- All team members provide world class customer service.
- Deals with any customer complaints with an instant resolution to ensure that our customers always leave happy.

**PEOPLE**:

- Corrective coaching where required to team members, whether that be on shift or from the day before (E.g., if the close was not to our standard) - This is done face to face
- First contact for any immediate team issues.
- Conducts monthly check ins with all team members to give feedback and offer support & training

INDFOH

  • Supervisor - Speciality Coffee Shop

    2 months ago

    London, United Kingdom FCB Coffee Full time

    FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail.Job descriptionThe main purpose of the role is to support your Manager...

  • Coffee Shop Supervisor

    6 months ago

    London, United Kingdom CLAUD W DENNIS COFFEE Full time

    We are looking for an enthusiastic, friendly and reliable supervisor barista who thrives in a hospitality setting & who is committed to our product & customers. Experience in speciality coffee is preferred. This job includes both taking & preparing food & drink orders as well as serving, cleaning, opening and closing of the shop (inc.cashing up) and...

  • Supervisor - Speciality Coffee Shop

    7 months ago

    London, United Kingdom FCB Coffee Full time

    **Our FCB Coffee shop at Blackfriars station is looking for a Supervisor!** **Job description** The main purpose of the role is to support your Manager where necessary in all aspects of the daily trading such as: staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and...

  • Speciality Coffee Shop Supervisor

    7 months ago

    London, United Kingdom FCB Coffee Blackfriars Full time

    **Our FCB Coffee shop at Blackfriars station is looking for a supervisor!** **Job description** The main purpose of the role is to support your Manager where necessary in all aspects of the daily trading such as: staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and...

  • Coffee Shop Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Costa Coffee Full time

    Are you a motivated and experienced leader looking for a new challenge? We're seeking a Coffee Shop Supervisor to join our team at Costa Coffee. As a key member of our leadership team, you'll be responsible for driving sales growth, improving customer satisfaction, and maintaining the highest standards of quality and service.About the RoleThis is a fantastic...

  • Supervisor - Speciality Coffee Shop

    7 months ago

    London, United Kingdom FCB Coffee Full time

    **Job description** The main purpose of the role is to support your Manager where necessary in all aspects of the daily trading such as: staffing, financial performance, stock levels, deliveries (this may involve working beyond contracted hours on occasion, including evenings and weekends). This is a very “hands on” role with supervisor leading the way...

  • Specialty Coffee Shop Supervisor

    7 months ago

    London, United Kingdom DropShot Coffee Full time

    Dropshot Coffee Shop Supervisor Are you passionate about coffee and creating exceptional customer experiences? We are seeking a dedicated and experienced Coffee Shop Supervisor to join our team at Dropshot. As a leader in the food and beverage industry, we are committed to providing our customers with the highest quality products and...

  • Coffee Shop Team Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Costa Coffee Full time

    We're looking for a motivated and enthusiastic Coffee Shop Team Supervisor to join our team! As a key member of our leadership team, you'll play a vital role in driving business success and delivering exceptional customer experiences.The estimated hourly wage for this role is around £33 per hour, rising to £12.83 with training.About Our CompanyCosta Coffee...

  • Coffee Shop Supervisor

    6 months ago

    London, United Kingdom Redemption Roasters- Coffee Shops Full time

    Join our team! Are you passionate about coffee and hospitality? Do you want a role with purpose? A role where you can make a direct impact on people's lives through our mission of helping prison leavers back into work. This year we’re growing fast, and we are now looking for Supervisors to join our teams! While speciality coffee experience is...

  • Supervisor - New Speciality Coffee Opening in

    7 months ago

    London, United Kingdom FCB Coffee Full time

    **We're expanding! New speciality coffee lounge** in Paddington station (former Paddington bear cafe). Don't miss a chance to make it yours!** FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently...

  • Full-time Head Barista

    6 months ago

    London, United Kingdom FCB Coffee Full time

    **Who we are?** FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail. **The shop will be open from 6:00 to 20:00 seven days...

  • Supervisor - Speciality Coffee in London Bridge

    6 months ago

    London, United Kingdom FCB Coffee Full time

    FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail. **Job description** The main purpose of the role is to support your...

  • Full-time Head Barista

    7 months ago

    London, United Kingdom FCB Coffee Lounge Full time

    **We are expanding! A brand new speciality coffee opening in Paddington station (former Paddington bear cafe). Don't miss a chance to make it yours!** **Who we are?** FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our...

  • Barista - Speciality Coffee Shop

    7 months ago

    London, United Kingdom FCB Coffee Full time

    Our **FCB Coffee** at London Bridge station is hiring! If you are a real coffee geek looking for a place that screams, lives and breathes - all about coffee - then FCB Coffee is what you’re looking for. Work with a team of people who are very competitive and are truly passionate about what they do! **The shop will be open from 6:00 to 19:00 seven days a...

  • Barista - Speciality Coffee Shop

    7 months ago

    London, United Kingdom FCB Coffee Full time

    **Our FCB Coffee at Waterloo station is hiring!** If you are a real coffee geek looking for a place that screams, lives and breathes - all about coffee - then FCB Coffee is what you’re looking for. Work with a team of people who are very competitive and are truly passionate about what they do! **The shop will be open from 6:00 to 21:30 seven days a...

  • Part-time Barista

    6 months ago

    London, United Kingdom FCB Coffee Full time

    Our FCB Coffee at London Bridge station is hiring! FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail. If you are a real...

  • Coffee Shop Supervisor Team Leader

    6 days ago

    London, Greater London, United Kingdom Roasting Plant Coffee Full time

    Roasting Plant Coffee is looking for an experienced Coffee Shop Supervisor Team Leader to join our pioneering team in London. This exciting opportunity offers a range of benefits and the chance to develop leadership skills.About UsWe are a coffee start-up that loves great coffee so much we invented Javabot, an immersive roasters experience. Our goal is to...

  • Head Barista

    6 months ago

    London, United Kingdom FCB Coffee Denmark Hill Full time

    **Our FCB Coffee shop at Denmark Hill station is looking for a Head Barista!** It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business. To be successful in this position you will need to be ambitious, self-motivated, have great interpersonal skills and have...

  • Part-time Barista

    6 months ago

    London, United Kingdom FCB Coffee Full time

    Our FCB Coffee at Denmark Hill station is hiring! FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail. If you are a real...

  • Part-time Barista

    6 months ago

    London, United Kingdom FCB Coffee Full time

    Our FCB Coffee at Paddington station is hiring! FCB Coffee is the fastest-growing speciality coffee company in the travel sector. Currently with ten sites, we are fast becoming the go-to destination for speciality coffee. We inspire our teams to consistently produce fantastic coffee through dedicated training and attention to detail. If you are a real...