Trainee Customer Service Advisor

3 weeks ago

WestonsuperMare, United Kingdom RecruitmentRevolution.com Full time

**Ready to kickstart your career with the World’s no.1 car brand?**

Howards are looking for an Apprentice Service Advisor to join our team based in Weston-super-Mare.

This is a full-time role and typically you will be expected to work between Mon-Fri for around 40 hours per week.

**Role info**:
**Apprentice Customer Service Advisor**
**Weston-Super-Mare**
**£5.28 per hour**
Plus Pension Scheme, Discounted MOT and Service Costs, Car Purchase Scheme, Discounted Car Service Scheme

**About us**:
Established as a single family-owned garage in 1972, Howards have evolved into a multi-site group with dealerships not only in our hometown of Weston-super-Mare but also Taunton, Yeovil and Dorchester. We have 23 dealerships overall, including our Used CarCentres. With over 50 years of automotive heritage, we are proud of the experience and reputation we have gained for delivering quality products and services that our customers can trust. All of this is underpinned with the value and convenience expected froma modern retailer.

We see ourselves not only as automotive retailers but also an integral part of the local community. We actively support numerous clubs, societies and charities in the areas surrounding our sites. We hope the contributions we make as a business, and the moniesraised by individuals working within our dealerships, can make a real difference to these good causes and strengthen our local communities as a whole.

**The Apprentice Customer Service Advisor**:
Over a 3-year period as our Apprentice Service Advisor you will be involved in all aspects of customer service from:
+ Scheduling work on customer vehicles
+ Providing accurate estimates for servicing and repairs
+ Ensuring the customer is fully aware of likely timescales and costs
+ Promoting the sale of genuine parts and accessories where possible
+ Selling additional products/ services and being up to date on current market promotions

Like all apprenticeships, your programme will combine training with paid employment, leading to nationally recognised qualifications. As a company we partner with a training provider who focus on high quality training within apprenticeships.

In 1 week blocks you will complete 5 weeks of apprenticeship training which will be classed as off-the job, you will attend block release training at our state-of-the-art training centre in Derby. Off-the-job also includes time during your normal workinghours to complete tasks, e-learning, assignments, or mentor guided tasks, you will be supported by your own Learning Advisor. You will be supported by a designated Assessor at the academy and by us whilst in the dealership, gaining valuable workplace skillsby undertaking practical tasks and experiencing real-life challenges.

You will be provided with an individually tailored learning plan, with progress monitored by your Assessor who will make regular visits to you in your dealership for on-the-job assessment and guidance.

**You will achieve**:
+ Customer Service Practitioner Level 2 Apprenticeship Standard
+ Functional Skills - Maths, English and ICT

**About you**:
+ GCSE A-C equivalent or new grades 4-9 in Maths and English although this is not mandatory.
+ Knowledge of IT and use of standard software packages
+ Hold a full and valid driving licence

**Ready to join the largest car company in the world?**

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

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