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Welcome & Service Assistant

5 months ago


Faringdon, United Kingdom National Trust Full time

You’ll be on the ground in the house and gardens, looking after the day-to-day goings on, briefing volunteers, and make sure everyone has an enjoyable and memorable visit. Do you enjoy helping people and providing a great service? We are looking for someone who is able to work flexibly to suit the needs of our visitors, no two days are the same So if you like variety then this could be the job for you.

**Salary**:£10.78 per hour

**Contract/duration**:until 31st December 2024

**Hours/working pattern**:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work more hours during our busier periods such as school holidays and less in our quieter months covering a 7 day rota. Rotas are issued in advance and we'll always try to accommodate other commitments where possible. Weekend working will be required. 

**Interviews**:Friday 16 th or Tuesday 20 th February 2024

What it's like to work here:The role is annualised, which means during our open season (March - October) and for 3 weeks in December you will work 3 days per week, but not at all or 1-2 days during our quiet and closed periods, however your annual salary is divided by 12, so you get your salary in equal instalments each month.

Chastleton is a rare gem of a Jacobean country house, built between 1607 and 1612 by the prosperous wool merchant, Walter Jones, as an impressive statement of his wealth and power. Owned by the same increasingly impoverished family until 1991, the house remained essentially unchanged for nearly 400 years as the interiors and contents gradually succumbed to the ravages of time. With virtually no intrusion from the 21st century, this fascinating place exudes an informal and timeless atmosphere in a gloriously unspoilt setting.

We don't have a shop or tea-room, so you can truly imagine you have stepped back in time. Chastleton is a rare gem of a Jacobean country house, built between 1607 and 1612 by the prosperous wool merchant, Walter Jones, as an impressive statement of his wealth and power. Owned by the same increasingly impoverished family until 1991, the house remained essentially unchanged for nearly 400 years as the interiors and contents gradually succumbed to the ravages of time. With virtually no intrusion from the 21st century, this fascinating place exudes an informal and timeless atmosphere in a gloriously unspoilt setting. We don't have a shop or tea-room, so you can truly imagine you have stepped back in time.

What you'll be doing:With the support of more senior team members, you will be the go-to team member for the day-to-day activities on site. This will include opening and closing the house and gardens and ensuring presentation is at its best, briefing volunteers and being a point of contact for them throughout the day, as one of the public faces of our property, you’ll offer visitor’s a friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

No two days are the same, you'll offer the property leadership team support in ensuring that the visitor journey is excellent, through supporting office admin, helping out with the bookshop or helping to set up for an event.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (706.5 hrs py to 31/12/24)