Stock Operations Specialist

3 weeks ago

Manchester, United Kingdom Selfridges Full time

**Stock Operations Specialist - 37.5 hours (Trafford)**:
**Job Introduction**:
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff

**Rewards and benefits**

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Annual travel pass and cycle-to-work schemes
- A sustainable car salary sacrifice scheme
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Role Responsibility**:
This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team. The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division. With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas. An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.

As a Stock Operations Specialist you will be responsible for the following:
People
- To support the Stock Operatives to effectively carry out their day to day responsibilities
- To drive the performance of the team to exceed expectations through effective communication between the Stock Operations DM and team and giving regular feedback and support
- To ensure the team understand key actions and activities
- To support in effective communication and organisation through team briefs and daily planners to ensure the teams have the same focuses and knowledge of the business as the front of house teams
- To support team member onboarding for all new starters

Product
- To support the team to effectively receive, dispatch and process deliveries and transfers, ensuring a high level of knowledge across all areas of ISIM and Retek
- To oversee the daily receiving process and escalate any issues through DC Escalation
- To have an increased awareness of the stock audit process, in order to support FOH and Stock Operations DM’s in any investigation
- To ensure BOH areas are prepped sufficiently for a count
- To liaise with FOH to ensure all Faulty, Sold as Seen, Repairs and RGA processes are followed to minimise stock loss and write offs
- Overall knowledge of all divisions processes outside of their specific areas.
- To communicate any high cover/zero sellers SKUs to Stock Operations DM
- To highlight any possible risks which may require further investigation through mini audits

Environment
- To support the team to ensure they can maintain a high level of standards in all back of house areas and all fire exits are clear, ensuring stockrooms are always well maintained and compliant
- To regularly review stock room layouts to maximise the efficiency of the stock rooms. Communicating any concerns to Stock Operations DM
- To have up to date Food Hygiene Level 3 training to enable Due Diligence sign off and

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