Logistics Customer Care Associate

1 week ago

London, United Kingdom DivalentineCalver Recruitment Ltd Full time

Hybrid
***:

- London
***:

- Posted 1 hour ago
***:

- Negotiable / Year
- **REF**:DCR 5993

The Logistics Customer care Associate will join a dynamic Logistics & Customer Service team of more than 20 individuals. This team is responsible for managing the daily business operations including, warehouses, Deliveries to customers, Exports outside Europe and Demand planning. The expected growth of the business in Europe, we are adding team members who will be involved specifically in their EU operations. You will be responsible for an element of Sales Support, responsible of deliveries throughout the EU, Tracking of Shipments, Handling of non-conformances, the Stock Reconciliation process with the EU and other projects within the department. The main day to day duties will be:

- Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier
- Liaison with customers, warehouses and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions
- Invoicing customers promptly, with correct VAT calculated
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required
- Monthly stock reconciliations, and handling follow-on enquiries from the finance department
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences
- Any other duties at manager’s discretion**Requirements**:
**Preferred Skills**:
Logistics

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