Senior Logistics Customer Care Associate
1 month ago
Hybrid****:
- London****:
- Posted 1 hour ago****:
- Negotiable / Year
- **REF**:DCR 6056
Our client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role.
The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily operations including imports, warehouses, deliveries to customers, exports outside Europe and demand planning.
This role is essential in supporting the Customer Care Manager, will facilitate the effective delivery of fulfilment process to their customers, against defined KPIs and SLAs. The requirement of the role is not only to support a team of customer care the daily execution of the business, but to also engage with key projects, monthly reporting, team development and workload.
- Managing a team of 4-5 direct reports
- Coaching, training and developing the team
- Performance reviews
- Inductions and support training plans for new starters
- Probation meetings for new starters
- Interviewing and recruitment
- Project work
- Maintaining a positive attitude and keeping morale high within the team
- Managing the order fulfilment process for UK & European customers, ensuring that products are delivered in accordance with customer requirements
- Direct involvement in managing operations for key accounts for the responsible regional area, ensuring the highest level of customer service and driving continuous improvement
- Liaising with internal and external stakeholders (customers, suppliers, 3rd party providers and internal functional areas)
- Responsible for supplier evaluation, performance within the responsible region, including the negotiation of rates and ensuring contractual conditions are upheld and meet SLA expectations
- Support the monthly reviews with our warehousing and logistic partners
- Support the annual haulier tender process
- Support regular reviews with regional managers where appropriate to ensure the commercial strategy is aligned with the logistics and warehousing strategy
- Responsible for non-conformance reporting and closures
- Monthly KPI reporting (OTIF, small batches, inventory management, etc.)
- Driving CI and efficiencies across the team with the aim of meeting performance targets
- 1st point of contact for escalations for regional area of responsibility
- Ensure that SOPs are in place, regularly reviewed and updated
- Facilitate regular team meetings and cross functional reviews where necessary
- Ensuring the best customer service across all responsible areas
- Actively promotes team spirit and the planning of team building events
- Support Logistics Manager where deemed appropriate
Must be fluent in English and an advantage will be another European language. 4-5 years experience within a senior Logistics role and a FMCG background is essential. Must also have vast experience in dealing with Key Accounts and have a very high level of business communication skills. Excellent opportunity to work for a very sought after company.
**Requirements**:
**Preferred Skills**:
Senior Logistics
-
Senior Logistics Customer Care Associate
3 days ago
London, United Kingdom Divalentinecalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role.The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
2 days ago
City of London, United Kingdom Divalentinecalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role.The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Customer Care Associate
1 month ago
London, United Kingdom DivalentineCalver Recruitment Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Customer Care Associate
2 weeks ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
17 hours ago
City of London, South East, United Kingdom Divalentinecalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role.Check out the role overview below If you are confident you have got the right skills and experience, apply today.The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25...
-
Senior Logistics Customer Care Associate
1 month ago
London, United Kingdom DivalentineCalver Recruitment Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
2 weeks ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
4 weeks ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
6 days ago
London, United Kingdom DivalentineCalver Recruitment Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
2 weeks ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
6 days ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
1 month ago
London, United Kingdom DivalentineCalver Recruitment Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Senior Logistics Customer Care Associate
2 weeks ago
London, United Kingdom DivalentineCalver Recruitment Full timeOur client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role. The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily...
-
Customer Care Associate/ Logistics
3 weeks ago
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeGerman Speaking Logistics Customer Care Associate A German Speaking Logistics Associate is required for our client an international FMCG company based in London. This is a hybrid role with excellent benefits. The German Speaking Logistics Associate will join a dynamic team and be responsible for managing the daily business operations including warehouses,...
-
Senior Customer Care Associate
1 month ago
London, United Kingdom Prinova US LLC Full time**Senior Customer Care Associate** **Hybrid - Central London (Full-time, permanent)** **COMPANY OVERVIEW** Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and...
-
London, United Kingdom DivalentineCalver Recruitment Ltd Full timeGerman Speaking Logistics Customer Care Associate A German Speaking Logistics Associate is required for our client an international FMCG company based in London. This is a hybrid role with excellent benefits. The German Speaking Logistics Associate will join a dynamic team and be responsible for managing the daily business operations including warehouses,...
-
London, United Kingdom DivalentineCalver Recruitment Full timeAn exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than...
-
London, United Kingdom DivalentineCalver Recruitment Full timeAn exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than...
-
London, United Kingdom DivalentineCalver Recruitment Full timeAn exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than...
-
London, United Kingdom DivalentineCalver Recruitment Full timeAn exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than...
