Customer Services

4 months ago


Great Harwood, United Kingdom Wallsauce Full time

**Location**:Gt. Harwood, Near Blackburn

**The Role**:
**The Responsibilities**:
**Specific Responsibilities**:

- Helping the customer place orders or help with any possible queries they may have
- Build a trusting and lasting relationship with the customer
- Gathering information, researching/resolving enquiries and logging customer contacts
- Communicating appropriate options for a resolution in a timely manner
- Ensuring that Customers expectations are continuously met and exceeded

**Essential Skills & Experience**:

- Customer service experience
- Working knowledge of Microsoft Office or equivalent
- Excellent written and verbal communication skills
- Attention to detail
- Proactive approach in resolving customers’ queries
- Comfortable with social media, chat and new technologies
- Friendly and efficient

**Desirable Skills & Experience**
- At least one years relevant work experience
- An Interest in art, design or interiors
- Positive, hard-working attitude
- Ability to work on own initiative
- A team player

**Salary & Hours**:
Starting Salary: £19,000 - £21,000 per annum pro rata depending on experience and qualifications.

Hours: Full time / Monday to Friday between 09:00 - 17:00. Some possible weekend work with working from home on allocated day per week.

**Apply**:
No recruitment agencies please.

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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