Customer Support Executive

1 week ago

Manchester, United Kingdom executive careers Full time

**The role**

To provide effective and competent engagement services to our clients’ customers both verbally, digitally, and by letter focussed on building rapport with customers, understanding their circumstances and finding appropriate solutions. The role involves significantverbal communications with customers by telephone and the need to be competent in the technical elements necessary to provide a quality and comprehensive recoveries service with a client and customer service focus.

**Main responsibilities**

**High Level**
- To be an expert in initially one but ultimately be highly competent in all product lines, extending to Unsecured, Mortgage, or Commercial Lending and other creditor types as the business develops.

**Communication and engagement**
- To be able to take payments from customers and/or setting up automated payment method
- To identify early settlement opportunities
- To be able to effectively manage and support vulnerable customers Including, where appropriate to be a "go to" person
- To use your knowledge, skill and judgement to ensure all customers are treated fairly in line with FCA guidelines
- To identify complaints and attempt to resolve the complaint in line with firm policies and FCA requirements at first point of contact
- To communicate with third party agents to assist in recovery activities

**General**
- Be responsible and accountable for your workload including meeting internal and client SLA requirements
- Comply with client Service Level Agreements
- Familiar with teams' policies, procedures and processes
- Comply with all of the companies' policies and all regulatory requirements
- Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
- To be aware of associated areas of law impacting the team's delivery of its service
- To recognise any potential issues in cases and refer these appropriately
- To attend and complete any training in a timely manner
- To support with the implementation of any changes within the team
- To liaise with other internal teams and shares best practice as appropriate
- Understand and have an awareness of financial and commercial decisions
- Assist the team in achieving financial targets, other KPIs, management information and meeting budgets.
- Answer and return calls in accordance with the firms policy and client's Service Level Agreements
- Maintain a professional manner within colleagues, clients and any other third parties
- Support the team with relevant business or client tasks when required.
- Assist with the compilation of client reports
- Part of your role, you will be responsible for supporting and promoting Quality Management System as guided by Senior Management

**Skills and qualifications**
- Minimum English and Maths GCSE
- Extensive experience in customer engagement and customer service roles desirable
- Excellent customer care skills
- Self-confidence and ability to demonstrate initiative
- Ability to grasp things quickly and easily, self-motivated
- Enthusiastic with a positive, can do attitude, friendly and helpful approach
- IT literate with experience of using Word, Excel and the internet
- Develops skills to be very familiar with all technology relevant for the role and is able to share expertise with colleagues
- A confident telephone manner, and able to build a rapport
- Proven listening skills
- Ability to be empathetic
- Ability to deal with difficult telephone conversations with any of the key stakeholders confidently and calmly and refer if appropriate
- Good written, numeracy and oral communication skills
- Accuracy and attention to detail
- Good negotiation skills
- Ability to prioritise, be organised and efficient, to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified timescales.
- Able to handle pressure effectively
- Commercial awareness and thinking
- Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
- Able to integrate within a team and able to work on your own initiative
- Excellent organisational skills are required for this role

  • Customer Support Executive

    4 days ago

    Manchester, United Kingdom executive careers Full time

    The roleTo provide effective and competent engagement services to our clients' customers both verbally, digitally, and by letter focussed on building rapport with customers, understanding their circumstances and finding appropriate solutions. The role involves significantverbal communications with customers by telephone and the need to be competent in the...

  • Customer Support Executive

    1 week ago

    Manchester, United Kingdom Hire Group Full time

    Title: Customer Support Executive Location: Manchester, UK We are looking for a dynamic and enthusiastic Customer Support Executive to join our team in Manchester. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Resolving customer complaints and issues...

  • Customer Support Executive

    4 weeks ago

    Manchester, United Kingdom Nationwide Fleet Installations Ltd Full time

    Customer Support Executive Full-Time (40hrs per week) No Weekends / Early / Late Shifts Eccles, Greater Manchester Paying £24,785 **Who You Are!** As a customer support executive you are a very important part of our business because you directly impact customer satisfaction and act as an ambassador for our brand. Your role goes beyond simply...

  • Customer Support Executive

    2 months ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role Are you looking for an exciting opportunity within Sales Support at the UK’s number one online car finance business? Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Executive to join our vibrant Sales Support team! As a Customer Support Executive, you will be responsible for ensuring...

  • Customer Support Executive

    3 weeks ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role Are you looking for an exciting opportunity within Sales Support at the UK’s number one online car finance business? Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Executive to join our vibrant Sales Support team! As a Customer Support Executive, you will be responsible for ensuring...

  • Customer Support Executive

    3 weeks ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Are you looking for an exciting opportunity within Sales Support at the UK’s number one online car finance business? Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Executive to join our vibrant Sales Support team! As a Customer Support Executive, you will be responsible for ensuring our...

  • Customer Account Executive

    2 weeks ago

    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An unrivalled opportunity to join a global tech/IT business with state of the art offices in Manchester City Centre. Due to continued growth, they are looking for a Customer Account Executive to join their team, delivering exceptional service to their customerpartners. **Client Details** Our client is an award winning business, re-defining an industry....

  • Customer Success Executive

    3 weeks ago

    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    A new and exciting opportunity has become available for a Customer Success Executive role to join a leading Distributor based in Manchester. If successful, you will be responsible for processing orders and delivering fantastic service levels, as well asbuilding and maintaining current and new customer relationships. **Client Details** We are working...

  • Customer Support Executive

    2 months ago

    Manchester, United Kingdom OrderYOYO Full time

    **Customer Support Executive - Manchester** Are you compassionate and strive for customer satisfaction? We are looking for a friendly & organised individual to join our Customer Service Team in Manchester. Our Support Team is essential for us to provide the best service to our Restaurant Partners helping them succeed. **What We Offer**: - Genuine...

  • Customer Support Executive

    3 weeks ago

    Manchester, United Kingdom ORDERYOYO Full time

    **Customer Support Executive - Manchester** Are you compassionate and strive for customer satisfaction? We are looking for a friendly & organised individual to join our Customer Support Team in Manchester. Our Support Team is essential for us to provide the best service to our Restaurant Partners helping them succeed. **What We Offer**: - Genuine...

  • Customer Support Executive

    3 weeks ago

    Manchester, United Kingdom Thirdfort Full time

    Despite mountains of supposed anti-fraud paperwork, a friend of founders Olly and Jack still got defrauded out of £25k when trying to buy a property in 2017. This personal experience led them to discover that a torrent of money laundering and payment fraud (over £100bn every year) was hurting professional services across Legal, Property and Finance. Back...

  • Customer Support Executive

    3 weeks ago

    Manchester, United Kingdom Thirdfort Full time

    Despite mountains of supposed anti-fraud paperwork, a friend of founders Olly and Jack still got defrauded out of £25k when trying to buy a property in 2017. This personal experience led them to discover that a torrent of money laundering and payment fraud (over £100bn every year) was hurting professional services across Legal, Property and Finance. Back...

  • Customer Support Executive

    5 days ago

    Manchester, United Kingdom ORDERYOYO Full time

    Customer Support Executive - ManchesterAre you compassionate and strive for customer satisfaction?We are looking for a friendly & organised individual to join our Customer Support Team in Manchester. Our Support Team is essential for us to provide the best service to our Restaurant Partners helping them succeed.What We Offer: Genuine progression and career...

  • Customer and Agent Support Executive

    2 months ago

    Manchester, United Kingdom Destination Sport Full time

    **Customer and Agent Support Executive** Based in our Manchester office with some option for homeworking Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports travel industry The key purpose of this role is to support with aftersales assisting the Project...

  • Customer and Agent Support Executive

    3 weeks ago

    Manchester, United Kingdom Destination Sport Full time

    **Customer and Agent Support Executive** Based in our Manchester office with some option for homeworking Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports travel industry The key purpose of this role is to support with aftersales assisting the Project...

  • Customer Support Executive

    4 weeks ago

    Manchester, United Kingdom Thirdfort Limited Full time €25,000

    We’re on a mission to protect society from fraud and money laundering. We’ve already protected over 1 million people through life’s big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect...

  • Customer Support Executive

    5 days ago

    Manchester, United Kingdom Thirdfort Limited Full time £25,000

    We're on a mission to protect society from fraud and money laundering. We've already protected over 1 million people through life's big transactions, with a core aim to protect 3 million people by the end of 2024. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect...

  • B2b Customer Support Executive

    6 days ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 7,000...

  • Customer Experience Executive

    2 weeks ago

    Manchester, United Kingdom Pearson Whiffin Recruitment Full time

    Delighted to offer an amazing opportunity to work with a booming accountancy and umbrella services company - 5* reviews on Trust pilot and a fantastic reputation in the industry! They are employee led and customer focused - growing in size and success every year! They are now on the lookout for a Customer Service Executive to join their rapidly expanding...

  • Enterprise Sales Executive

    3 weeks ago

    Manchester, United Kingdom Support Revolution Full time

    If you are an exceptional salesperson, looking to really grow and expand your sales career, whilst earning great money, and working on large deals with prestigious customers at an amazing company, then keep reading!Join the Revolution! Bring your sales skills, enthusiasm, and willingness to learn. We will train you on our offerings and give you all the tools...