Contract Support Administrator

2 months ago

Kings Hill, United Kingdom Commercial Services HR Full time

**Contract Support Administrator** (£22,000 to £25,000pa)

**Kings Hill or Ashford, Kent**(Hybrid Working)

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices, Professional Services and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

**The Role**

Working as part of our Experience and Development Team to provide administrative support for a new customer contract.

The Experience and Development Team (EDT) is a dedicated service team designed to support our customers and colleagues; whether that’s through customer care, administration or training and development plans.

You will be providing administrative support primarily for a large contract of ours, working closely with the operational teams to ensure we maintain high administrative standards. This role will coordinate the back-office work to ensure autonomy of processfor the customer, including minute taking or tracking of key activities, to always enable the smooth running of the contract.

To succeed in this role you will enjoy working within a fast-paced environment, be very organised and methodical in all approaches, and capable of ensuring compliance with business procedures are followed.

**Key Duties**
- Extract KPI reporting in a timely manner ensuring they are available as per the customer requirements.
- Ensure that all third-party facilities management service tickets for callouts are correctly recorded on our service management system and the Contracts Manager is aware. Once works are completed ensure that all appropriate systems are updated.
- Record any contract penalties and SLA breaches to ensure that invoicing is an easy process.
- Track works completed.
- Update our CRM system with key information on contract activity, ensuring it is always up-to-date.
- Produce process maps for the role, so that business continuity can be established.
- Timely and effectively process purchase orders, ensuring accuracy of records and best value is achieved through a managed supply chain. Ensure that all purchase records/orders/reports and related data for management accounting purposes are maintained.
- Ensure that all quotations are produced in a professional and timely manner and records are updated.
- Provide support as required in the processing of insurance claims and reports.
- Ensure that operational records and documents are stored and used effectively, specifically with reference to: health and safety, machinery and equipment, vehicles and contracts.
- Aid the Contracts Managers in matters of business continuity.

**In return, CSG will offer you**:

- 25 days holiday, plus bank holidays
- Birthday off work
- Life assurance cover
- Company pension
- Flexible first, hybrid working
- A culture of progression & development
- Shopping discounts & retailer offers
- Team & company events
- eLearning portal
- EAP programme
- Referral scheme
- Health & Wellbeing platform
- Health Cash Plan initiative
- Discounted gym membership

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