Area Operations Manager

5 days ago

Oxford, United Kingdom Horizon Care and Education Group Ltd Full time

**Job Title**: Area Operations Manager covering Basingstoke, Oxford, South Hants and Reading

**Your manager**: Deputy Head of Operations

**Responsible for**: Team Managers

**Job Purpose**

You're responsible for overseeing the day-to-day management of a number of Key2

projects and their support service and staff. It's your job to make sure that Key2's

activities run safely, smoothly, and effectively and that client work is underpinned by

safeguarding and the promotion of their welfare.

**Responsibilities**
- Oversee the team manager(s) and coordinate the work of Key2 projects as allocated to this role
- Ensure that Key2's safeguarding, risk management, equality, and diversity, health and safety and other corporate policies are fully implemented at all times
- Ensure that opportunities for clients to be involved in the development of Key2 services are maximised and supported
- To ensure allocated Key2 services meet high standards, and run in an appropriate, safe, and effective way in line with the company's policies and practices
- Lead, manage and develop the team manager (s) and support staff, providing the right mix of support, supervision, appraisal and training to get the best for and from each person
- Run Key2 services so that they meet or exceed all the requirements set out in contracts and service agreements
- Monitor and report to the senior leadership team on Key2's performance, and produce timely and accurate information to support decisions and changes
- Assist the Head of Operations to keeping all Key2 policies, procedures and practices up to date and in line with the law and best practice
- Represent Key2 at interagency forums, networks, and initiatives the jobs or services provided, without altering the general character or level of responsibility.
- Assist in generating and securing new business and opportunities
- Work as part of the Area Operations Management Team and cover for colleagues as required
- Cover the backup manager service as required. Key Competencies
- Proven experience of managing high quality services and achieving excellent standards of customer care (at least three year's experience)
- Proven and demonstrable ability to manage and motivate individuals and teams to ensure their optimum performance
- Proven and demonstrable ability to act as a designated lead for safeguarding, risk management and the promotion of staff and client welfare
- Ability to resolve problems in a sensitive, resourceful and creative way and to support the staff to do the same
- Ability to set boundaries, to challenge appropriately, and to manage conflict constructively
- Demonstrates a flexible attitude towards working with teams dispersed across a wide geographical area
- Experience of working positively and successfully with vulnerable young people, including those who have been in care (at least 5 year's experience)
- Experience of managing shared and supported housing properties (ideally at least three year's)
- Excellent written and verbal communication skills
- Proven and demonstrable experience of liaison and negotiation with partner agencies
- Excellent understanding of and commitment to equality, diversity and fairness
- Good level of numeracy and the ability to produce and analyse statistical reports and financial information
- Demonstrates good knowledge of law, regulations and other areas affecting clients
- Good level of computer and technology literacy
- Positive attitude, energy, and initiative

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