Home Complex Claims Consultant
7 months ago
**About the Role**:
A fantastic opportunity has arisen within LV=GI to join us as a Home Complex Claims Consultant within the GI Claims Team in Birmingham.
You will be responsible for managing Home Complex Claims from receipt through to settlement, including, validation and negotiation, whilst being a key point of contact for our customers for their claim and also working with our suppliers to ensure claims are managed and fulfilled to our high LV standards.
Our Way of Working - This is a highly flexible hybrid role - the minimum you will need to come into the office is 2 days per month.
**About You**
To be successful for the role you will have knowledge of Home Complex Claims and other teams within the business unit such as recoveries, complaints and property liability.
You will have a working knowledge of Recovery process, Subsidence claims and Escape of Oil claims
You will be able to demonstrate technical understanding of claims processes and industry working practice.
You will be self-motivated to achieve own targets and deadlines and use initiative when required
Experience in liaising with the Financial Ombudsman Service and an understanding of their arbitration processes
You will need to demonstrate competent letter writing with the ability to produce a letter that is clear, precise and grammatically correct.
**The Details**
Demonstrate a proactive approach to customer needs at all times
To be responsible for the day to day managing of Home Complex Claims, whilst delivering outstanding customer service, within agreed service levels.
To manage household claims though to conclusion up to a value of £150k
Effectively negotiate settlement of claims within own handling authority
Provide the earliest resolution of validated claims to support control of claim spend by proactively progressing them at each stage of the claims process.
Follow agreed procedures in referring files to underwriters, identifying policies that require a review before offering renewal
Able to identify recovery potential on home claims
To identify any potential leakage.
To act as a complex referral point for less experienced staff, sharing and documenting best practices.
Attend surgeries and workshops
To be able to build and maintain excellent relationships with both internal and external parties pro-actively challenging and managing their performance to achieve satisfactory settlement of customers claims
To identify invalid claims, suspected fraud and potential recovery opportunities and deal with in an appropriate manner and/or ensure that they are referred to the appropriate person/department.
Liaise with underwriters to discuss possible voidances, changes to policy wording and non-disclosure issues
To be responsible for recording and resolving customer complaints in a timely and effective
**Why Work for Us?**:
Life at LV=GI
We’re not your average insurance company, in fact we strive to be different. You won’t find strict dress codes, jargon filled documents or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love
Talk to us about flexible working...
When it comes to flexible working, we’ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours.
We want the best people working at our organisation and we recognise that those people aren’t always available full-time.
So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
**Rewards**:
This role is an Associate Cluster in the LV= Structure. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
26 days' holiday - which increases after two years’ service to 28 days
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
An annual bonus scheme based on company and personal performance
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
Gympass - Your anytime, anywhere access to wellbeing. Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps
A generous 25% discount off our general insurance products in
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