Disability Support Assistant

4 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

Provide timely and accurate information and guidance to students and a range

of stakeholders on the support provided by the Disability Support Team
including resources and services available and the provision of assistive
technology
- Liaison with family/carers/external support agencies as appropriate.
- Liaison with Lecturing and Faculty support staff as required/appropriate

**Key Responsibilities**
**and Accountabilities**:

- students with disabilities, including international students- Conduct interviews with students to gather information and ascertain general

difficulties and needs. Processing student difficulties, including sensitive and
confidential information,
- Liaise with university staff, external organisations in relation to supporting

students.
- Deliver awareness-raising sessions to faculty staff and student groups.
- Manage and coordinate student and service records and files, including the
- student databases.- Regularly review processes to ensure accuracy, relevance and enable effective
- management of student cases/support- Coordinate and book 1:1 appointments with DST and Assessment Centre staff

and external bodies; ensure internal calendars are updated; and that students
are advised and directed appropriately.
- Represent the Disability Support Team at appropriate forums and

meetings, including University Open Days.

Relation Management systems
- Assist and advise students with the ordering of DSA equipment and training

providing software and equipment.
- Offering guidance and problem-solving solutions to students.
- Determining and implementing the necessary follow-up steps.
- Provides a welcoming and supportive 'front line' service to all students and- Provides pastoral support and appropriate onward referral for students

with disability/welfare issues identified in faculty.
Manages referrals into the service and advises on the process, providing interim
assistance and support where required
- Liaises collaboratively with other Student Support Services as required, in

particular the Wellbeing, Student Support Fund and Financial Guidance Teams.
- Manages diaries for the service and takes a lead in booking and rearranging
- appointments, contacting students with reminder appointments.- Manages rooms useage and working patterns in collaboration with
- management- Manage process ‘waiting lists’ for key disability support services.
- Manage, gather and maintain business information in relation to processes and
- services provided by the Disability Support Team.- Interpret business information in relation to service delivery (such as the team

appointments offer) and work with management to ensure a balanced offer that
meets the needs of students.
- Identify new metrics of interest, to gather and incorporate into decision making.
- Supports Student Service teams in the compilation and recording of

monitoring and statistical data. E.g annual service usage/engagement
statistics for Teaching & Excellence Framework etc.
- Supports the team with marketing and publicity of events and campaigns.
- Working alongside the rest of the Disability Support Team in the promotion of the
- service.- Takes responsibility for updating the Disability Services website
- working alongside the wider team.- Responsible for the coordination of the University’s non-medical help provision
- (e.g. Specialist one-to-one Study Skills).- Manage the University’s non-medical help management system Connect, acting
- as a system Superuser and key contact for the third-party provider- Maintain an overview of service usage through system data, adapting and
- improving processes as required- Coordinate and administer the invoicing of third-party funding bodies (such as
- the Student Loans Company) for non-medical help sessions- Review of administrative processes and functions within Disability Support to
- streamline and create efficiencies.- Drive changes/improvements identified, to improve the student journey and
- support staff in delivering an effective and efficient service.- Fulfil the role of a system Supervisor for key business systems used by the
- department, such as Compass.- Manage and coordinate in department resources, with particular responsibility

for short and long term equipment loans (such as laptops and assistive
technology software).
- Provide supportive training on assistive technology software issued as part of

DST equipment loans
- Develop and maintain effective working relationships with university colleagues in

faculties and services, and third party suppliers, to ensure a cohesive and high
quality service is provided to staff and students
**Special**
**Circumstances**:

- Occasional weekend and evening working as required to fulfil demands on the

service and other requirements.
- Attendance at Open Days and other events as required.
- Work at either Campus, as required.
- Work across and with teams as required.

University of Sunderland

**Role Profile**

Part 2

**Part 2A: Esse

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