Bank Concierge

**Bank Concierge & Safeguarding Officer - Supported Housing**

**Organisation: AGS SUPPORT FACILITIES LIMITED**

**We are a Limited Company friendly organisation.**

**Area for post vacancy: Sunderland, SR2**

We specialise in the provision of support, concierge and safeguarding services to providers of supported housing for vulnerable people. This includes a variety of client groups such as young people, those suffering with mental health and homeless people as an example.

We are looking for people who have exceptional people skills and can demonstrate that they:

- have great communication skills,
- are reliable, responsible and can remain professional and calm in all situations.
- are a good decision maker
- have empathy with a range of vulnerable people

**The key aspects of the role include**:

- Rate of pay £10.90 - £12.00 per hour (dependent on contract arrangements)
- 12 hour shifts (either 09:00 till 21:00, or 21:00 till 09:00 depending on rota requirements)
- Working within a supported housing project as a Bank Concierge & Safeguarding Officer to cover sickness, holidays, emergencies etc. As part of the role you will be working with service users who have various support needs (e.g. mental health, homelessness, substance misuse).
- Be familiar and alert to safeguarding issues and concerns.
- Work as part of a team in all aspects of project work
- Handle enquiries on reception
- Assist co-workers in any other issues around support in the building.
- Leading on any emergencies that may arise including liaising with emergency services as appropriate.
- Carrying out various building health and safety checks.
- Maintaining and recording all incidents or important occurrences and carry out effective handovers.
- an **Enhanced** **DBS Certificate less than 3 years old (Essential)**:

- Experience working within the supported housing sector or similar (e.g. care)
- excellent communication and administration skills
- an ability to create and maintain good working relationships with colleagues and customers.
- a clear and robust understanding of professional boundaries
- a solid work ethic and ability to always remain vigilant.
- a high level of personal integrity
- the right to work within the United Kingdom.

**Job Type**: Zero hours contract

**Salary**: £10.90-£12.00 per hour

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- Supported Housing/or Care: 1 year (required)

Licence/Certification:

- Enhanced DBS (required)

Work Location: In person