Billing and Collections Administrator
5 months ago
**Do you want to join a multi-utility infrastructure provider that has been recognised as a Great Place to Work for the fifth year running?**
BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. We understand how everyone’s role contributes to the company’s success and we ensure each team member feels valued and respected. We pride ourselves on investing and developing our people within an inspiring environment, resulting in long and successful careers with us.
BUUK Infrastructure are currently recruiting for a Billing and Collections Administrator to maintain our customer records across all brands and ensure an excellent customer journey through the billing and collections process. This full time, permanent position is based at our office in Cardiff.
Our customer’s needs are always at the heart of everything we do, and we truly deliver an exceptional customer service experience. Being customer focussed and passionate about people is crucial to ensure we achieve this. We are ideally looking for someone who has previous experience of providing such high-quality support to customers or members of the public.
This is an exciting opportunity for someone to take the next step in their career and join a company that has been recognised as a Great Place to Work®.
**Responsibilities will include -**
- Updating customer records
- Providing contract management support, including account closures
- Assisting customers with direct debits and raising refunds
- Carrying out advanced bill checks and estimating meter readings
- Making outbound calls to customers
**What you’ll get in return -**
- Starting salary of £23,875, increasing after probation
- Excellent pension scheme
- 25 days holiday plus bank holidays
- Purchase up to 10 days extra holiday
- Sharing in success scheme
- Life assurance 4x salary
- Wellbeing assistance
**What we’re looking for -**
- Experience of customer service
- Excellent communicator at all levels
- Proactive approach and committed to succeed
- A desire to help others
- Passionate about working towards targets
- Highly organised and motivated
- Customer and people focussed
If you have any questions or would like to discuss the role in more detail, please contact the Resourcing team on 01359 308260 for an informal discussion in confidence.
**Job Types**: Full-time, Permanent
**Salary**: From £23,875.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Work Location: In person
Reference ID: BUU906822
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