Workforce Information Officer

Support and assist the Workforce Information Systems Manager in maintenance of the framework that underpins the Electronic Staff Record (ESR) and ESR SelfService, enabling payroll and Workforce functions. Act as first-line system administrator for Workforce systems. Required to support the rollout of Workforce systems as and when needed. Responsible for overseeing data validation exercises required to support ESR/Third Party developments.

Responsible for developing, producing and populating Health Board Dashboards and Business Intelligence Tools. Lead on the provision of information in response to Freedom of Information requests and other regular and ad-hoc reporting requirements. Responsibility for the maintenance of the ESR Outbound interface, used to ensure that data stored in ESR and other databases are synchronized. Responsible for the development and delivery of Workforce systems education.

Deliver training to groups or individuals using various media where persuasive, motivational, negotiating and reassurance skills are required. Optimise the delivery and efficiency of Workforce systems through awareness of system developments, and educating staff to understand the performance implications of system upgrades, developing new training materials where necessary. Support relationships and work with departments such as IT, Payroll, Nurse Bank, Rostering and software suppliers to realise maximum efficiency of Workforce systems. Provide and receive information of IM&T matters that may be highly complicated, relaying I.T.

skills advice, support and training as necessary. Collate, manipulate and generate accurate regular complex workforce data and generate regular workforce information reports as required for ward managers, directorates, service groups, HR managers, finance managers and senior management. Create bespoke Workforce reports using Workforce systems report-writing tools. Support the Workforce Information Systems Manager in the provision of high quality analysis and business intelligence to the Health Board including benchmarking information, detailed analysis of performance, trends, forecasting, and all other analytical support required.

Assist with audit collection and data analysis. Ensure systems and procedures are compliant with the Data Protection Act. Take responsibility for the production and maintenance of protocols and standard operating procedures as guided by the Finance Workforce Information Senior Analyst. This includes maintenance of end user training materials, guides and promotional material on complex information to distribute within the Health Board and on the Workforce Systems Portal page.

Provide system administrator service to Workforce system end-users, providing expert advice and assistance. Support the Workforce Information Systems Manager to maintain the framework that underpins ESR. This incorporates work structures, UHB organisational hierarchy, positions and SelfService hierarchy. Maintenance of ESR provides for correct payment of staff and accurate Workforce reporting to the UHB Board, Workforce & OD and Line Managers.

Support the Workforce Information Systems Manager to ensure that the organisational hierarchy recorded in ESR reflects the Finance General Ledger in order to ensure comparable Financial and Workforce reporting. Reflect all Health Board organisational restructurings in this work. Co-ordination of error reports or problems through software testing and liaising with software manufacturers for fault rectification. Maintain information as required, including data entry.

Ensure that data integrity is maintained and troubleshoot and problem solve how data is held and reported. Carry out regular data audits and develop methods for analysis and interpretation of data. Liaise with IM&T department to ensure that the systems are installed, available and accessible to all users. Responsible for the development and maintenance of an effective system to ensure that both ESR (Electronic Staff Record) and third party systems are synchronized using the ESR inbound /Outbound tool, liaising with the relevant Manager where necessary.