Hotel Receptionist

**Job Ref**:BES5049

**Branch**:Carnoustie Golf Hotel Spa

**Location**:Carnoustie Golf Hotel Spa, Carnoustie

**Salary/Benefits**:Competitive Salary

**Contract type**:Casual

**Hours**:Full Time

**Shift pattern**:5 days out of the 7, including weekends

**Posted date**:01/03/2024

**Closing date**:03/04/2024

**The Role**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.

Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

Bespoke BenefitsWhat’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

**About Us**

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.

While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.

With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.

Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.

The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.

**We truly believe our people are our biggest asset and to reflect that we offer**:

- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervi