Head Receptionist

**Job Ref**:BES5565

**Branch**:Carnoustie Golf Hotel Spa

**Location**:Carnoustie Golf Hotel Spa, Carnoustie

**Salary/Benefits**:£12.90 per hour, Part of tip program

**Contract type**:Casual

**Hours**:Full Time

**Shift pattern**:5 days a week

**Hours per week**:40 hours per week, £12.90 per hour

**Posted date**:17/06/2024

**Closing date**:19/07/2024

We currently have an amazing opportunity to join the team as Head Receptionist. This role will suit someone currently as a receptionist in a hotel looking to take the next step in their hospitality career.

**Requirements**:
The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

- Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Assist with the daily and weekly cash balancing and banking.
- Assist the Reception Manager in staff rotas and dealing with HR Responisbilies in the department.
- Cover the Reception Manager duties in their absence.

Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

Bespoke BenefitsWhat’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

**About Us**

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.

While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.

With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.

Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.

The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.

**We truly believe our people are our biggest asset and to reflect that we offer**:

- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
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