Call Centre Team Leader

4 weeks ago


Dudley, United Kingdom GMP Recruitment Ltd Full time

GMP Recruitment are proud to be partnered with a market leading organisation that support vulnerable and elderly individuals with mobility issues.

We are supporting their recruitment for an experienced Call Centre Team Leader to join their team on a full time, permanent contract. This position is based in Dudley with traveling in Droitwich on occasions and working from home.

This position is working 35 hours a week Monday - Friday 09:00am - 17:00pm and 11:00am - 19:00pm rotating, **plus 2 weekend days per month** with a day off in the week, with a competitive basic salary of 26,000 plus OTE £31,400 and excellent company benefits.

Call Centre Team Leader main duties:

- Motivate and manage staff to achieve set targets.
- Manage and co-ordinate the activities of the department.
- Maintain the general discipline within the department.
- Monitor managers’ appointment availability, bringing leads forward in the call schedule if necessary.
- Deal with any disciplinary or grievance issues that may arise with guidance and support from HR.
- Interview and recruit new members of staff.
- Maintain all aspects of the call centre telephone system.
- Train new and develop existing members of staff
- Monitor calls to ensure that company procedures are adhered to; ensure consistency of service and identify any training needs.
- Aid Contact Centre Executives in respect of the computer system and company procedures.
- Liaise with managers or agents in regard to appointment or customer queries.
- Organise the rota for weekend working, ensuring that there is adequate cover.

Call Centre Team Leader desired skills and experience:

- Experience running a successful Contact Centre Department
- Ability to lead, mentor and motivate the team to achieve set targets
- Previous coaching experience to ensure procedures are adhered to in with regards to booking and reviewing appointments via with customers and Product Specialist
- Experience of analysis of performance data and taking any necessary action as required
- Effective communicator, with the proven ability to demonstrate empathy and integrity at all
- Proven experience of managing, training and developing staff
- Proven experience of providing staff with regular feedback on performance

If the above role sounds perfect for you, or you require more information, please click apply.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.

**Job Types**: Full-time, Permanent

**Salary**: £31,400.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Call Centre Manager: 3 years (required)
- Customer Service: 3 years (required)

Work Location: In person

Reference ID: J1464



  • Dudley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are currently offering an exciting opportunity for a Contact Centre Team Leader to join the growing team in Dudley. In this role, you will assist the Contact Centre Manager in the day-to-day operations of running a successful contact centre. Your focus will be on providing coaching and support, ensuring adherence to procedures in booking...

  • Call Centre Assistant

    2 months ago


    Dudley, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Specsavers Dudley** **Hours: Full time - 37.5 hours (Weekend working is essential)** **Benefits: Bonus after specific training, Staff, Friends & Family discounts, Specsavers Perks programme - including discounts vouchers for online retailers, WeCare programme - offering medical help through GP’s or therapy, fitness...


  • Dudley, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Store: Specsavers Dudley** **Hours: Full time - 37.5 hours (Weekend working is essential)** **Benefits: Bonus after specific training, Staff, Friends & Family discounts, Specsavers Perks programme - including discounts vouchers for online retailers, WeCare programme - offering medical help through GP’s or therapy, fitness...


  • Dudley, United Kingdom Specsavers Full time

    **Call Centre / Admin Assistant** **Store: Specsavers Dudley** **Benefits: Bonus after probation, Specsavers perks, additional birthday day off, in-store discounts** **Hours: Full time 37.5 - Including 1 weekend day** **“Come and join the Dudley Specsavers world concept store. The state-of-the-art store has all new equipment and is cutting edge in its...


  • Dudley, United Kingdom Wideopen Medical Centre Full time

    VACANCY IS FOR THE TWIN-SITE PRACTICE - DUDLEY SURGERY, MARKET STREET, NE23 7HR **WIDEOPEN MEDICAL CENTRE** **JOB DESCRIPTION** Job Title Call Handler / Administrator Accountable to Practice Manager Place of Work Wideopen / Dudley You must be able to adapt to a fast-paced working Job environment, be an excellent communicator, enjoy working as Summary...


  • Dudley, United Kingdom CareTech Group Full time

    **RESIDENTIAL TEAM LEADER - £24,960 p.a. **£500-WELCOME BONUS** **DUDLEY LOCATION** At Inspire it is imperative and important that our children enjoy new and varied experiences that encourage them to be the best version of themselves and that any disability is not seen as a barrier but an opportunity for inspirational outside the box thinking. We hold a...

  • Team Leader

    3 weeks ago


    Dudley, United Kingdom Trustedhands Care Group Full time

    **Are you driven to empower people to reach their potential and achieve their goals, whilst living an independent life?** Having recently joined the Trusted Hands Care Group, Grazebrook Homes has created a new post within its supported living service and is looking to recruit an experienced Team Leader to support the Registered Manager with the day to day...

  • Team Leader

    1 week ago


    Dudley, United Kingdom True Supported Living Full time

    **Job Title: Team Leader** **Responsible to: Deputy and Service Manager** **The post holder will need to be over 23 years old for legal reasons** **The Team leader will assist the Deputy and Service Manager to provide management and operational leadership to a team of Support Workers.** **They will be responsible for ensuring that high quality,...

  • Team Leader

    2 weeks ago


    Dudley, United Kingdom Isabellas Homes Full time

    Job summary Are you ready for a step up in your career? We are seeking a confidentand results-driven Team Leader with a passion for delivering outstanding careto oversee our supported living service in Dudley. The successful candidatewill play a crucial role in managing a team of support workers, ensuring high-qualitycare and support for our clients...

  • Team Leader

    3 weeks ago


    Dudley, United Kingdom Malling Health UK Ltd Full time

    **Job summary** **Maternity Cover** We currently have a Team Leader role available in our Urgent Treatment Centre (UTC) in Russells Hall Hospital, Dudley. Salary: - £24,697 FT - Pension NEST - Commence on 23 days plus 8 bank holidays and accrue 1 day per annum up to 25 days plus 8 bank holidays on full two years service Pro Rata **To provide managerial...

  • CAD Team Leader

    4 weeks ago


    Dudley, Dudley, United Kingdom Pertemps Full time

    CAD Team LeaderPermanentDudley BasedSalary NegotiableA brand-new opportunity for an experienced CAD designer with Senior/Supervisory experience to join a successful and expanding manufacturing business in the Dudley area.This company have grown incredibly over the last 40 years, offering bespoke innovative design solutions. Where the customer experience is a...

  • Team Leader

    5 days ago


    Dudley, United Kingdom Creative Support Full time

    Job Reference: 78431 Posted: Wednesday 29th May 2024 Closing Date**:Thursday 20th June 2024** **Up to £13.40 per hour** **Dudley, West Midlands** *** **Full-Time** Are you a trailblazer in healthcare, driven by the desire to make a tangible impact on people’s lives? Join us as a Team Leader across Brierley Hill, Dudley, where you’ll oversee a...

  • Team Leader

    3 weeks ago


    Dudley, United Kingdom Creative Support Full time

    Are you a trailblazer in healthcare, driven by the desire to make a tangible impact on people’s lives? Join us as a Team Leader across Brierley Hill, Dudley, where you’ll oversee a range of services, from individualised personal budgets to complex healthcare needs. We cater to adults with learning disabilities, mental health issues, autism, and those...

  • Team Leader

    3 weeks ago


    Dudley, United Kingdom Creative Support Full time

    Job Reference: 78281 Posted: Tuesday 19th March 2024 Closing Date**:Wednesday 3rd April 2024** **Up to £12.75 per hour** **Dudley, West Midlands** *** **Full-Time** Are you a trailblazer in healthcare, driven by the desire to make a tangible impact on people’s lives? Join us as a Team Leader across Brierley Hill, Dudley, where you’ll oversee a...

  • Team Leader

    1 day ago


    Dudley, United Kingdom Creative Support Full time

    Are you a trailblazer in healthcare, driven by the desire to make a tangible impact on people’s lives? Join us as a Team Leader across Brierley Hill, Dudley, where you’ll oversee a range of services, from individualised personal budgets to complex healthcare needs. We cater to adults with learning disabilities, mental health issues, autism, and those...


  • Dudley, United Kingdom Daniel - Scott Recruitment Full time

    We are currently recruiting for our client based in Dudley who are a Global leader in the design and manufacture of high-performance plastic and rubber extrusion lines.Providing exceptional value to customers our client serves a wide range of industries including packaging, construction, healthcare, agriculture, automotive, electronics, and energy....


  • Dudley, United Kingdom Daniel - Scott Recruitment Full time

    We are currently recruiting for our client based in Dudley who are a Global leader in the design and manufacture of high-performance plastic and rubber extrusion lines.Providing exceptional value to customers our client serves a wide range of industries including packaging, construction, healthcare, agriculture, automotive, electronics, and energy....

  • Team Leader

    1 day ago


    Dudley, United Kingdom DG Partnership Ltd Full time

    **Team Leader - Transitional - £14 per hour - Dudley DY3 1TF** **The Role Are you looking for an opportunity to make a difference? Do you possess experience working with adults with Learning disabilities or mental health in a care home? If so, we have an exciting opportunity for you. In this role, you will provide the highest quality care to individuals...

  • Team Leader

    1 week ago


    Dudley, United Kingdom Eriks Full time

    Job Title: Team Leader Job Location: Pensnett ABOUT US - We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the...


  • Dudley, United Kingdom Wolf Healthcare Birmingham Full time

    **Team Leader - Children’s Residential Home** **Dudley** **Full Time - Permanent - 38 Hours** **SALARY: £28,000 - £35,000 p.a.** **Learning Disabilities/Physical Disabilities/EBD/ASD/ADHD/Sensory Impairment/Mental Health/Complex Care Needs** Wolf Healthcare Birmingham are looking for an experienced and passionate Team Leader for our client based in...