France: Customer Service Catering Equipment

2 months ago

France, United Kingdom ABL Recruitment Full time

**Title:FRANCE: Customer Service (Equipment)**

**Location: Paris**

**Languages needed : Fluent French & English**

**Work style:Hybrid ( 2 days in the office)**

**Salary: Eu 65000-71,000**( this is comprised of a base of Eu 55,900 plus 10% Bonus and car allowance Euro 8664)

**Company Details**: Global food business that serves the restaurant and hospitality sector

**The role**: You will be supporting restaurants who need help managing their equipment suppliers in France).
- Manage Service Level Agreements with suppliers
- Act as the customer services escalation point for issues regarding the performance of equipment suppliers.
- Liaise with manufacturers to resolve the issues in the long term.
- Work with suppliers to drive down the cost of out-of-warranty pricing.
- Source additional/alternative suppliers to repair and maintenance restaurant equipment such as ovens, microwaves etc.
- Help to evaluate new restaurant products and undertake field testing and then implementation.
- Research & collate new product information
- Attend equipment events

**Requirements**:

- Experience of working with catering equipment
- Fluent written and spoken French.
- Supplier performance management experience.
- Customer service experience.
- Experience of negotiation and sourcing new suppliers.
- Excellent communicator with strong written and presentation skills.

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