Scheduler
3 weeks ago
Palmer & Co are a well-established family run commercial window cleaning and Work at Height provider established in 1932. We convey our dedication and hard work to our ever-growing clientele, ensuring we deliver the highest standard of customer satisfaction. Experts within our field, we provide a professional service. Our sister Company Palmer Access Ltd, is an expanding plant hire company, where dedication to providing the right solution to work at height is paramount.
- We have a fantastic opportunity for a Scheduler to join our operations team based at our head office in Glasgow.
**About the Role**:
- Manage jobs, both reactive and PPM, and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
- Effective management and planning of works, through on-going communication with operatives and use of our job management software.
- Controlling and planning an agreed amount of resource (vehicles, operatives)
- To ensure the daily plan is completed in real time managing resources effectively, maximising utilisation.
- Control and execution of in-house planning tools and systems to manage workload and monitor efficiency.
- To develop good working relationships with customers, keeping them fully informed and react positively and speedily to their needs.
- Escalating customer complaints/escalations through the relevant processes.
- Reporting any scheduling issues to the relevant person as appropriate.
- Constantly communicate with our customers & operatives to ensure customer KPI's and targets are achieved and maintained
**Essential Qualifications**
- Experience in scheduling planned and reactive works.
- Proficient IT skills with experience in effective diary management.
- Effective communication skills.
- Ability to plan ahead and work on your own initiative.
- Drive and enthusiasm with a modern, positive, forward-thinking attitude.
- A knowledge of general Health & Safety would be beneficial but not imperative
- Strong people management skills
- We offer a competitive salary, excellent training and support throughout your career at Palmer & Co. Not only will you be working for the Industries leading Commercial Window cleaning company, but you will be given all the relevant tools needed to succeed.
- Please note, interviewees will be asked to carry out a telephone interview, prior to the second stage of Interviews.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Glasgow G3 8JD: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Scheduling: 2 years (required)
Work Location: One location
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