Customer Service Team Leader

4 months ago


Exeter, United Kingdom Coastal Recycling Full time

We are seeking a dynamic, outgoing individual to lead our team of Customer Service Representatives. This is an opportunity to play a key role within the business, shaping our team and the company customer management processes, driving change and delivering a first class customer experience.

**Key Responsibilities include**:

- Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
- Ensure all customer complaints are resolved in a professional and timely manner, providing an escalation point for your team
- Recruit and train any new Customer Service team members to the required standards
- Stay informed of the latest waste and recycling industry techniques and methods impacting on Customer Services
- Ensure regular individual reviews and monthly team meetings are carried out on a consistent basis

**Skills and Experience**
- Essential to have demonstrable experience of managing a Customer Service team
- Essential to have RSA Level 1 or equivalent
- Strong communication Skills
- Be proactive with a real ‘can-do’ attitude.
- Solution Focused
- Strong Leadership skills and experience
- Advanced Microsoft Office skills
- Ideally have previous exposure to the Waste Management and Recycling industry

**Benefits**
- An attractive and competitive salary
- Tax-free Profit share bonuses as an Employee Owned business - dependent on the profitability of the Group in any given financial period
- 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
- Staff events
- Birthday bonus voucher
- Cycle to work scheme
- Free onsite parking
- Free Employee assistance programme

**Details**:
Monday to Friday, 40 hours per week

Salary - £30,000.00 per annum

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter EX2 8PW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- RSA Level 1 or Equivalent (required)

Work Location: In person



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