Hospitality Assistant

5 months ago

Barnard Castle, United Kingdom Anchor Trust Full time

**This role is for 3 Days per week**

**Shift Times are**:
**09.30am - 3.30pm (alternative weekend work is required with the ideal person flexible to work for events as required)**

**Responsibilities will include**:

- Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.
- The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
- Providing front of house service to the restaurant, meeting, greeting and seating customers.
- Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
- Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
- Preparing and providing the bill to customers and taking payment for food and drink received.
- Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.

**Required knowledge and experience**:

- Excellent communication skills
- Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
- A positive, professional approach and understanding of person centred care with older people.
- Experience of working in the service or care sector, providing face to face Customer Service is desirable.
- Flexibility to do shift work, including working alternate weekends.

**Required skills**:

- Able to deliver the highest standard of customer service with a professional yet caring approach.
- A willingness and desire to undertake further training as required to further knowledge and skills.
- Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia.
- Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living.
- Excellent interpersonal skills, able to adapt style to suit audience.

**Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role**

The Manor House at Barnard Castle is a contemporary residential care home set in luxurious surroundings. The Manor House offers first class care and facilities with premium en-suite rooms for up to 76 residents, in a light and spacious setting.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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