Part-time Weekend Receptionist

2 weeks ago

Park End, United Kingdom Said Business School Full time

Reporting to the Reception Manager, the Reception team are key members of the wider Central Services department. This is a part-time role, consisting of 2 shifts per week: Friday evening and Saturday afternoon/evening.

Receptionists are the the first point of contact for people visiting or calling Saïd BusinessSchool. It is essential the post holder projects a smart, professional image with a helpful, efficient approach when dealing with colleagues, students and visitors. Excellent administrative and IT skills and a pleasant telephone manner are essential.

This is a busy and varied role which requires flexibility and the ability to prioritise and meet deadlines. Previous experience of working in a busy environment as part of a team will be beneficial.

Saїd Business School operates across two sites: Park End Street and Egrove Park. The post holder may occasionally be required to work at other sites across the estate.

**Responsibilities**

**1. Reception Duties**
- Greet all visitors to the building in a professional and friendly way ensuring efficiency and high standards of customer service at all times.
- Operate the visitor/contractor access card system.
- Deal with telephone and face to face enquiries efficiently, effectively, appropriately and politely.
- Work as part of a team to ensure that tasks are completed, communicating with colleagues to ensure that service levels are consistently to a high standard.
- Ensure that the Reception area is always kept clean and tidy to the required standard.
- Operate the booking system process for seminar and meeting rooms.
- Provide information to staff, participants and students for facilities and local services e.g. transportation, local points of interest etc.
- Accept deliveries, notify recipients, and arrange the onward delivery via the Porter team.

**2. Administrative Duties**
- Ensure stationery stock is replenished appropriately and cost effectively.
- Be responsible for sale and stock control of merchandise and ensure payments are processed accurately.
- Be an active member of the emergency evacuation team, ensuring the safety of staff, participants and students in the event of incidents or fire alarm evacuation.
- Ensure the contents of first aid kits are maintained and replenished.

**Selection criteria**

**Essential selection criteria**

1. A proven ability to work in a busy and diverse customer-facing Reception role, responding appropriately to requests from a varied range of customers, including staff, student, programme/conference clients and VIPs.

2. Relevant experience within a hotel, University of Oxford or similar academic environment

3. Excellent written and verbal communications skills with outstanding customer service skills, including a good telephone manner

4. Competency in Microsoft Office, IT systems and use of a telephone switchboard.
5. Demonstrable organisational skills, ability to prioritise and work to deadlines.
6. Discretion and confidentiality.

7. Ability to demonstrate initiative and exercise good judgment.
8. Ability to always remain calm and polite.
9. Excellent team skills. A team player, able to work flexibly to support colleagues.
10. Proven reliability; excellent timekeeping and attendance record.
11. Smart and professional presentation.
- _Desirable selection criteria _

**1. Experience KX hospitality software package**
**2. First Aid Certificate held**
**3. Experience in a Welcome Host positionGeneral Conditions**_

The post holders will be entitled to 38 days holiday (inclusive of public holidays) per annum pro rata. It is expected that all public holidays and the three working days between Christmas and New Year will be taken.

All data supplied by applicants will be used only for the purposes of determining their suitability for the post and will be held in accordance with the principles of the Data Protection Act 1998 and the University's Data Protection Policy.

**About the University of Oxford**
Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.

We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity

is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.

While we have long traditions of scholarship, we are also forward-looking, creative and cutting
- edge. Oxford is one of Europe's most entrepreneurial universities. Income from external research contracts in 2016/17 exc

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