Aftersales Advisor

Are you passionate about providing exceptional customer service in a fast-paced environment?

Do you thrive on resolving queries and ensuring customer satisfaction?

If so, we have an exciting opportunity for you to join our dynamic team as an Aftersales Advisor based in our busy call centre in Redcar.

As an Aftersales Advisor, you will play a crucial role in delivering exceptional customer service experiences. Working within our bustling call centre, you will be responsible for handling incoming calls from customers regarding aftersales services, including maintenance, repairs, and parts inquiries. Your primary goal will be to provide accurate information, address customer concerns, and ensure swift resolution to enhance overall satisfaction.

Drive Motor Retail is an award-winning Automotive business, representing the Vauxhall, MG, Hyundai and Citroen brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic Salary upto £23,795 - OTE £27,395
- 24 Days holiday + Bank holidays - Rising with length of service.
- Discounted shopping, gym and dining benefits
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Responsibilities**:

- Handle inbound calls from customers regarding aftersales services such as maintenance, repairs, and parts inquiries.
- Listen attentively to customer queries, concerns, and feedback, demonstrating empathy and professionalism in all interactions.
- Provide accurate information on services, pricing, and availability of parts, ensuring clarity and transparency.
- Coordinate with internal departments such as service, parts, and technicians to facilitate timely resolution of customer issues.
- Schedule appointments for service and repairs, ensuring efficient utilization of available resources.
- Upsell additional services or products where appropriate, contributing to revenue generation and customer retention efforts.
- Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
- Strive to exceed performance targets and KPIs related to call handling, customer satisfaction, and service quality.

**Requirements**:

- Previous experience in a customer service role, preferably within the automotive industry or a similar fast-paced environment.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanour.
- Strong problem-solving abilities, with a proactive approach to resolving customer issues.
- Ability to multitask and prioritize tasks effectively in a high-volume call centre setting.
- Flexibility to work rotating shifts, including evenings and weekends as required.

**Job Types**: Full-time, Permanent

Pay: £23,795.00-£27,395.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Free flu jabs
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Call Centre / Call handler: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person