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Apprentice Customer Care Co-ordinator

4 weeks ago

Horley, United Kingdom Ascendit Lifts Ltd Full time

_**WE ARE LOOKING FOR OUR NEXT APPRENTICE.**_

Fancy an exciting new career in Customer Care and Administration?

**Our new Apprenticeship Standard Customer Service Specialist begins soon and is a truly great opportunity for anyone who wishes to**:

- Learn new skills in administration, customer care and about an industry that really cares about its customers
- Advance your base knowledge of Windows and Microsoft products
- Develop a good geographical knowledge of the south-east of England to support our field-based surveyors
- Help everyone around you feel like a special customer whether they are part of our team or our customers with your positive can-do attitude
- Gain a confident and engaging telephone manner to support our external team and our customers with your empathetic style of communication
- Put your proficient problem-solving skills to good use with the desire to deliver results
- Learn about our systems and procedures.

This is a Level 3 apprenticeship standard. The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

**Who should pursue this Apprenticeship?**

This apprenticeship has been designed for individuals who are advocates of excellent customer service who act as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

**This Level 3 Apprenticeship includes**:

- On the job skills training
- Off the job skills training
- Level 2 Functional Skills in English & Maths
- Work based project support and preparation
- Portfolio evidence support
- Planning, Target Setting and Feedback
- Mock End Point Assessments
- End Point Assessment (after at least 12 months and successful completion of the above)
- Work based project supported by a 60 min interview
- Minimum of 60 min Practical Observation with Q & A
- 60 min Professional discussion supported by portfolio evidence
- The overall grade is based on the combination of performance in all assessment activities
- Typical Duration: 15 months with a long term secure job with us.

**In return we will also give you**:

- A starting salary of £21,000 per annum
- 20 days paid holiday, plus all the 8 bank holidays which increases up to 25 days with time served
- Monday to Friday 08.30am to 5:00pm or 9:00am to 5:30pm working week, at our head office in Horley, Surrey, RH6 9GA
- Company Pension
- Healthcare Cash Plan with Westfield Health
- Staff relaxation areas both inside and out
- Free hot and cold beverages
- Staff treats and events throughout the year
- A friendly and supportive working environment
- Easy parking on the industrial Estate or superb connections via the bus and rail

Still interested? Then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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