Customer Service Representative

2 weeks ago


Bradford, United Kingdom Sky Recruitment Solutions Full time

Sky Recruitment Solutions have a fantastic new job opportunity for a Customer Service Representative to start immediately at manufacturing facility based in Bradford, BD4 area.

**The role requires the following responsibilities & duties**:

- To deal with customer requests and enquiries promptly, efficiently, and professionally to provide excellent levels of customer service and satisfaction.
- To handle customer complaints professionally and in accordance with company procedure to bring about a prompt resolution.
- To ensure all orders, requests and appropriate documentation are processed efficiently and accurately to ensure we complete within the agreed time scales and minimise cost of quality.
- To work with and liaise with team members and departments to ensure orders and requests are fulfilled as agreed on time in full in a cost-effective manner.
- Monitor Customer ordering patterns & liaise with members of the Team
- To be proactive in developing sales relationships directly with customers, in order to grow sales and seek new opportunities, with existing and new customers for both **new** and existing products.
- To work with and support the Commercial team to help achieve planned volume and profit contribution targets.
- To work closely with the Credit Control function of the business to assist within the Customer Service team to help Deliver Accounts receivables KPI’s
- To play an active role in the process of achieving best practice in Customer Service standards at the site to ensure the branch achieves the required customer satisfaction target of IIC 3 star status by FY18
- Engage all Customer Service team in Branch Site improvement Plan to improve site performance
- Ensure Customer service team are fully engaged & implementing Best in Glass for Customer to meet our targets of being judged Best in Glass by Customer, Our Team & our Shareholder.
- Previous Customer service experience.
- Previous Administrator experience.
- Computer literate
- Punctual & reliable

**DRUG AND ALCOHOL TEST WILL BE REQUIRED BY THE CLIENT BEFORE CANDIDATE WILL BE ACCEPTED FOR THE ROLE**

**Shifts -**

**Monday - Friday 8am - 4pm**

**Salary - £11.84**

**This is a Temporary position with possibility that there will be a permanent contract opportunity.**

**Job Types**: Full-time, Temporary contract

**Salary**: £11.84 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bradford, BD4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident you will pass the Drug & Alcohol test?

**Experience**:

- Administrative: 1 year (required)
- Sales: 1 year (preferred)

Work Location: In person



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