Customer Support Assistant

3 weeks ago


Leeds, United Kingdom Channel Partners Limited Full time

We are currently seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing excellent customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and have strong communication skills.

**Responsibilities**:

- Assist customers with inquiries, requests, and concerns in a friendly and professional manner
- Provide product information and recommendations to customers
- Upsell additional products or services to enhance the customer experience
- Handle customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Maintain a clean and organized work area
- Collaborate with team members to ensure smooth operations

**Qualifications**:

- Fluent in English, both written and verbal
- Excellent phone etiquette and communication skills
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to work well under pressure in a fast-paced environment
- Detail-oriented with good organizational skills
- Previous experience in customer service or retail is preferred but not required

**Job Types**: Full-time, Permanent

Pay: From £25,373.84 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/05/2024



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