Customer Support Assistant
3 weeks ago
We are currently seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing excellent customer service and support to our clients. This is a great opportunity for individuals who are passionate about delivering exceptional customer experiences and have strong communication skills.
**Responsibilities**:
- Assist customers with inquiries, requests, and concerns in a friendly and professional manner
- Provide product information and recommendations to customers
- Upsell additional products or services to enhance the customer experience
- Handle customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Maintain a clean and organized work area
- Collaborate with team members to ensure smooth operations
**Qualifications**:
- Fluent in English, both written and verbal
- Excellent phone etiquette and communication skills
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to work well under pressure in a fast-paced environment
- Detail-oriented with good organizational skills
- Previous experience in customer service or retail is preferred but not required
**Job Types**: Full-time, Permanent
Pay: From £25,373.84 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/05/2024
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