Nhs First Call Response

2 weeks ago


Wigan, United Kingdom Jobwise Ltd Full time

**Have you worked in hospitality, retail, restaurants or bar work and are looking for that next step into a different industry? Are you ambitious, trustworthy, bubbly, enthusiastic and would love the opportunity to gain exposure to working within of office environment in the NHS? If you are flexible and can work hours on a rota over 7 days in the week and are immediately available we would LOVE to hear from you**

**We are looking to recruit NHS Customer Service Advisors to support the out of hours services and be trained on triaging patient appointments for GP Practices and Medical Hubs within the Wigan Borough.**

**Offering part time hours with shifts of 8am to 2pm or 2pm to 8pm Monday to Friday and either a Saturday or Sunday 8am to 4pm, this is an amazing opportunity to have some flexibility in your day regardless of what shift you are working.**

**What will you be doing as an NHS Customer Service Advisor?**
- You will be helping patients to book appointments using a triage system.
- Using your customer service skills, you will remain calm and professional whilst dealing with patients over the telephone.
- You will be using the inhouse system to go through a series of questions with the patient to identify the situation, before either offering an appointment or advise.
- You will also be supporting the doctors and healthcare workers on site to provide a quick response to patient queries, overcoming some challenging and sensitive issues.
- You will be using your IT skills to navigate the system to update patients records.

**What skills and experience will you need as a NHS Customer Service Advisor?**
- If you have a positive can do attitude
- You have an excellent telephone manner
- You can remain professional at all times, when dealing with difficult patients over the phone
- You have great listening skills and are enthusiastic about the role
- Flexible and committed to working on a rota shift pattern spread over 7 days

**What will you get in return for your work as a NHS Customer Service Advisor?**
- On-going temporary opportunity
- Regular hours 24 -30 per week and on site working
- Opportunity for overtime to boost your income
- Great company to be part off
- Current office based in WN1 postcode will be moving to WN3 post code so need to be a driver
- Opportunities to progress within the business
- Full training and support
- Fantastic team
- £9.50 per hour with weekly pay
- Immediate start

**Job Types**: Part-time, Temporary contract

**Salary**: £9.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Weekly LFT testing for staff

Ability to commute/relocate:

- WIGAN: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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