Customer Service Advisor On-site

2 months ago


Norwich, United Kingdom Anglian Home Improvements Full time

We are offering a competitive base salary, 31 days holiday increasing to 33 days after 2 year's service. We offer additional well-being perks and benefits to our staff, including your birthday off each year, Perk Box, access to a remote doctor 24/7, discountedgym memberships and time off to volunteer to what matters to you.

**Responsibilities**
- Working closely with UK regional depots to ensure efficient and effective dealings of service queries and closures of any complaints and queries
- Accurately check customer data and information to assist with individual requests
- Daily interaction with our customers, customer service team and the wider operations team

**Qualifications**
- Administration or customer service environment skills
- Knowledge of warranties & KPI responsibilities
- Excellent customer service skills and a passion to provide outstanding service
- An effective communicator; verbally & written
- Organised and able to prioritise workloads

Anglian is committed to monitoring & aligning its Policies in accordance with up-to-date Government guidance on reducing the spread of respiratory infections, including Covid 19 in the workplace. Through Anglian’s value to “Succeed Together” we are committedto Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristic including (but not exhaustive) age, race, colour, gender, gender identity, sexual orientation, religion or disability - creating an inclusiveworking environment and culture for all our employees.



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