Junior Tech Support

3 months ago


Salisbury, United Kingdom RE:ACT Disaster Response Full time

**JUNIOR TECH SUPPORT**

**ABOUT US**:
REACT Disaster Response is a humanitarian organisation, rapidly responding to disasters in the UK and overseas, deploying our highly trained Response Teams as soon as disaster strikes, in some of the most complex and challenging environments.

Our Tech & Innovation Department implement and maintain all tech throughout the organisation, including hardware, systems and digital development. We support colleagues with innovation, training and problem solving in order to facilitate the organisation’s core mission.

**ABOUT THE JOB**:
Reporting to our Head of Tech and Innovation, you will provide first line tech support to colleagues, diagnosing, managing and resolving issues with hardware and software.

You will either hold a relevant qualification, or be willing to undertake the necessary training through the apprenticeship scheme.

**KEY RESPONSIBILITIES**:

- User Support
- Help Desk Management
- Equipment Procurement and Inventory
- Software Installation and Updates
- Network and System Administration
- Documentation and Reporting
- Project Coordination
- Security and Data Protection
- Technology Training

To view the full Job Description, please click here.

**ABOUT YOU**:

- Strong interest in IT and technology, with a willingness to learn and adapt to new technologies.
- A willingness to learn and develop your capability through formal learning and ongoing continuous professional development.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
- Effective communication and interpersonal skills to interact with end-users and team members.
- Detail-oriented with the ability to manage multiple tasks and prioritise work.
- Any certifications or coursework related to IT support or networking is a plus.
- An interest and passion for technology as a career.
- An inclusive approach, treating everyone with respect and dignity.

**BENEFITS**:
**Salary**: £20,500 per annum.

Benefits include a generous 25 days holiday entitlement plus bank holidays, hybrid working, a health cash plan, an excellent pension scheme, a company sick pay scheme, working in a dog friendly office with a passionate and committed team. Most importantly you will go home each day knowing you are making a real difference.

**WHAT NEXT?


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