Administration and Reception Worker
4 weeks ago
**ONLY COMPLETED APPLICATION FORMS RECEIED BY 14/9/23 WILL BE CONSIDERED**
Admin and Reception Worker - Lowestoft office
The Admin and Reception Worker will work in a hard working team, consisting of a mixture of paid staff and volunteers based at Citizens Advice Lowestoft Office East Suffolk. The job will provide the opportunity to work with people from a range of backgrounds and the work undertaken will help to provide valuable support and advice to people in the community.
**Role profile**
**Administration**
⮚ Create and maintain filing systems in accordance with the organisation’s systems and procedures.
⮚ Update the Electronic information system, hard copy information system and other reference materials including Citizens Advice.
⮚ Display and maintain stock of leaflets and posters throughout the organisation as well as stationery supplies.
**Correspondence**
⮚ Use of photocopier, scanner and other machines as appropriate.
⮚ Answer the telephone, refer calls or take messages.
⮚ Maintain and organise diaries and work records.
⮚ Produce information from spreadsheets and database.
⮚ Word process letters, documents and reports as required.
⮚ Send out letters/forms/debt packs to clients and keep records.
⮚ Manage incoming and outgoing post.
**Reception**
⮚ Receive clients and other visitors, record arrival times and time spent with advisers.
⮚ Keep clients informed of approximate waiting times and provide information to clients on the service.
⮚ Organise meetings for clients and inform advisers of the order of clients and allocate interview rooms appropriately.
**Job Type**: Permanent
**Salary**: From £16,255.20 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- East Suffolk: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 14/09/2023
Reference ID: Admin and Reception Worker Lowestoft
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