Resident Liaison Officer

8 months ago

Yarmouth, United Kingdom United Living Full time

United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:

- United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
- United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
- United Living New Homes: Providing build-to-rent and affordable housing solutions to address community housing challenges.
- GBC: Connecting people through fixed-line and mobile infrastructure, enabling seamless communication in today's digital age.

Join the thriving and dynamic United Living Property Services team in Isle of Wight.

As a rapidly growing business, we are excited to welcome a new Resident Liaison Officer to contribute to our success. If you're looking for a long-term career opportunity with a Main Contractor, where you can develop your skills and be part of an industry-leading organisation, this role is for you.

**Purpose**:
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. This role is to cover sites in Chelmsford.

**Responsibilities**:
As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

**We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.**

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

**What We Offer**:
If you're a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth

**How to Apply**:

- As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable._

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Yarmouth, Isle of Wight: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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