Junior Support Agent
7 months ago
POSUP is a leading technology solutions provider focused on helping hospitality businesses optimise their operations, increase sales, and reduce costs through the implementation and management of various technological tools. With a strong foundation in point-of-sale (POS) systems, staff management, CRM software, ordering apps, loyalty programs, and promotional apps, POSUP has established itself as a trusted partner for businesses across various hospitality. By seamlessly integrating innovative technology into existing business processes, POSUP empowers organisations to streamline operations, enhance customer experiences, and drive revenue growth.
We are dedicated to helping our customers thrive in their operations and deliver exceptional service to their patrons. As a Junior Support Agent, you will play a crucial role in ensuring our customers' success by providing top-notch technical support and assisting with administrative tasks.
**Key Responsibilities**:
- **Customer Support**:
- Troubleshoot and resolve software and hardware-related issues for hospitality businesses.
- **Product Knowledge**:
- Develop a deep understanding of our software and hardware solutions to effectively guide customers in their use.
- Stay updated on product updates, new features, and industry trends.
- **Training and Onboarding**:
- Assist in onboarding new customers, providing training, and ensuring they are well-versed in using our solutions.
- Create and maintain training materials and documentation for customers.
- **Administrative Support**:
- Perform administrative tasks such as setting up user accounts, configuring software, and ensuring smooth system operations.
- Help customers with data backup and recovery, as well as system upgrades.
- **Issue Documentation**:
- Accurately document customer issues and resolutions in the support ticketing system.
- Collaborate with senior support agents and development teams to address complex problems.
- **Customer Feedback**:
- Gather customer feedback and insights to identify opportunities for improvement and new features.
- Communicate feedback to the product development team for continuous enhancement.
We believe that while qualifications are valuable, a strong love for technology and a genuine passion for helping customers can be just as, if not more, essential. We understand that the world of technology is ever-evolving, and what matters most is your dedication and eagerness to learn, adapt, and provide exceptional support to our customers. We value individuals who are driven by a deep-seated passion for technology and a commitment to ensuring our customers' success. If you share our enthusiasm and dedication, we welcome you to join our team and embark on a rewarding journey in the world of hospitality technology.
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
- Work from home
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Huddersfield, West Yorkshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
Sub Agent
1 week ago
Huddersfield, United Kingdom Royal BAM Group Full time**Building a sustainable tomorrow** The TRU West Alliance is delivering a key part of the Transpennine Route Upgrade (TRU), a multi-billion pound investment programme that will increase capacity and provide space for millions more passengers in the north every year. The TRU West Alliance is responsible for this transformation between Leeds and Manchester...
-
Customer Support Agent
7 months ago
Huddersfield, United Kingdom The Rec Con Full time**CUSTOMER SUPPORT AGENTS - HUDDERSFIELD** - Free Parking, and accessible by public transport - Basis: Full-Time / Permanent Contract - working 5 out of 7 days (will include bank holidays & weekends) - 30 days holiday per year - Salary = £24,960 + Bonuses, after qualifying period - Welcoming / Friendly Team - Regular training and update sessions **The...
-
Sub Agent
7 months ago
Huddersfield, United Kingdom Royal BAM Group Full time**Building a sustainable tomorrow** The TRU West Alliance is delivering a key part of the Transpennine Route Upgrade (TRU), a multi-billion pound investment programme that will increase capacity and provide space for millions more passengers in the north every year. The TRU West Alliance is responsible for this transformation between Leeds and Manchester...
-
Lettings Agent
7 months ago
Huddersfield, United Kingdom Kent Recruitment Bureau Full timeHuddersfield | Work from home | £40-£60K Permanent | Full-time / Part-time | **Vacancy**:Letting Agent **Salary**:OTE £40K **Location**:Yorkshire Area Would you like to run your own letting agency business with the support of a national company behind you? Our client has a reputation for excellence and integrity spanning over 14 years. Have you...
-
Customer Support Agent
7 months ago
Huddersfield, United Kingdom Bridge of Hope Full time** CUSTOMER SUPPORT AGENTS REQUIRED** - Location: Huddersfield - Free Parking, and accessible by public transport - Basis: Full-Time / Permanent Contract - working 5 out of 7 days (will include bank holidays & weekends) - 30 days holiday per year - Salary = £24960 + Bonuses - Welcoming / Friendly Team - Regular training and update sessions **The Primary...
-
Customer Service Agent
1 week ago
Huddersfield, United Kingdom Auxillis Full time**Salary**: £23,712 pa **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly**making sure our vehicles are where we need them to be, when we need them to be there. **Life as a...
-
Dental Booking Agent
1 week ago
Huddersfield, United Kingdom Local Care Direct Full time**Description**: **Dental Booking Agent**: **Job summary**: Local Care Direct is a non-profit Social Enterprise providing various health care services across West Yorkshire. **We have various part & full time positions available in our Contact Centre for Dental Booking Agents **working as key members of our Dental **Team.** The Dental Clinical Assessment...
-
Contact Centre Agent
6 days ago
Huddersfield, United Kingdom Local Care Direct Full time**Description**: **Contact Centre Agent**: **Job summary**: Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We are looking for new Part-Time Contact Centre Agents to work Out of Hours and Weekends at...
-
Sales Agent
6 days ago
Huddersfield, United Kingdom AWD online Full time**Residential Sales Agent / Lottery Fundraiser**who is friendly, personable with excellent communication skills is required for a well-established company that supports the most loved and recognised emergency service charities in the Countrywith fundraising activities. **ALL LEVELS OF EXPERIENCE CONSIDERED - FULL TRAINING PROVIDED** Do you want to work...
-
Junior IT Project Manager
1 week ago
Huddersfield, United Kingdom NFP People Limited Full timeJunior IT Project Manager Are you looking to step in to your first IT Project Management role? We have an amazing opportunity for a Junior IT Project Manager to provide high quality, effective IT Project Management, as part of a small team that works to create a wealth of support for early years providers via intuitive web platforms under pinned by a...
-
Junior IT Project Manager
6 days ago
Huddersfield, United Kingdom NFP People Limited Full timeJunior IT Project Manager Are you looking to step in to your first IT Project Management role? We have an amazing opportunity for a Junior IT Project Manager to provide high quality, effective IT Project Management, as part of a small team that works to create a wealth of support for early years providers via intuitive web platforms under pinned bya...
-
Yopa Local Estate Agent
1 week ago
Huddersfield, United Kingdom YOPA Full timeWe’re looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed...
-
Junior Coder Opportunity
4 weeks ago
Huddersfield, Kirklees, United Kingdom e-Careers Limited Full timeCoding Career ProgressionThe role of Junior Coder is designed for those looking to start their digital career journey. As a Junior Coder, you will be involved in writing clean, efficient code, testing programs and systems, and debugging to optimize performance. This role offers continuous growth and provides a solid foundation for building your coding...
-
Contact Centre Agent
1 week ago
Huddersfield, United Kingdom Local Care Direct Full timeLocal Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. **We are looking for new Part-Time and Full-Time Contact Centre Agents to work at Bradley supporting the safe and effective flow of patients to **include taking...
-
Junior Commercial Analyst
2 weeks ago
Huddersfield, Kirklees, United Kingdom Mamas & Papas Full timeAbout the RoleWe are looking for a highly motivated and detail-oriented individual to fill the position of Junior Commercial Analyst. As a Junior Commercial Analyst, you will play a key role in supporting the commercial team in making informed decisions about merchandise and inventory management.Key ResponsibilitiesDevelop and maintain accurate and...
-
Junior Artworker
7 months ago
Huddersfield, United Kingdom Mamas & Papas Full time**Junior Artworker**: **Marketing**: **Huddersfield (Head Office)**: Mamas & Papas (Head Office) Colne Bridge Road, Huddersfield, West Yorkshire HD5 0RH **Overview**: Becoming a parent is an amazing journey, full of magical moments. For the last 40 years, here at Mamas & Papas we’ve dedicated everything to understanding & putting our customers first. Not...
-
Junior Business Analyst
4 days ago
Huddersfield, United Kingdom LANGHAM RECRUITMENT LIMITED Full time**Junior Business Analyst | Remote Working Options | Tech4Good | £25,000 - £30,000** Do you want to help build something that helps change people’s lives? Want to work in the tech4good space? If so then this is the opportunity for you! We are looking for a Junior BA who is interested in joining a successful and highly regarded Edtech company on their...
-
Customer Service Agent Part Time Fixed Term
4 days ago
Huddersfield, United Kingdom Northgate Vehicle Hire Full time**Salary**: £13,948pa **Weekly Hours**: 25 hours (Fixed Term Contract 12 Months) **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...
-
Junior Tech Assistant
1 month ago
Huddersfield, Kirklees, United Kingdom Laraveldaily Full timeLaraveldaily partners with clients to find the best talent in the tech sector.We are currently recruiting for a Junior IT Support role that involves:Setting up and maintaining hardware systems.Providing exceptional customer service over the phone.Collaborating with colleagues on IT projects.To succeed in this role, candidates should have excellent technical...
-
Junior Buyer
6 days ago
Huddersfield, United Kingdom D R Newitt Full time**Job Title: Junior Buyer** **Salary: Up to £28,000 + £10k bonus** **Location: Semi Remote (1 day in the office)** This as an incredible opportunity to join one of my favourite businesses in the UK right now. They operate in one of the most exciting high growth sectors. Due to a promotion they are looking to add to their procurement team. - **Attractive...