Service Partner Hub Senior Team Member

1 week ago

Manchester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To support the achievement of transaction excellence through the maintenance and continuous improvement of a consolidated solution for raising and resolving procurement-related queries. Specifically:

- Service Partner Hub operation and maintenance: to operate and maintain a single, technology-enabled ‘Service Partner Hub’.
- Query resolution: to resolve procurement, Finance (PO, AP) related inquiries, discrepancies, and issues to resolution.
- Operational performance improvement: to drive improved transactional performance by identifying and resolving common operational inefficiencies.
- Collaboration: to maintain strong relationships with both internal stakeholders and external Service Partners

This is a key position within our Transactional Service team that requires a forward-thinking, problem-solving and results-oriented professional with strong management and collaboration skills.

**Key Responsibilities**

Service Partner Hub Development and Deployment:

- Support the Service Partner Hub team lead to design, develop and deploy a new Service Partner Hub for Service Partner+.

Team Player:

- Provide strong support to the Service Partner Hub team, including managerial and team management aspects.
- Collaborate closely with Service Partner+ team members, fostering a culture of continuous improvement.

Query Resolution:

- Oversee the timely and accurate resolution of procurement-related queries, discrepancies, and issues (first-time resolution).
- Collaborate with team members to research, analyse, and identify root causes of procurement problems and support their resolution.
- Ensure that all queries are addressed within established SLAs and quality standards.

Process Improvement:

- Identify process inefficiencies and areas for improvement within the query resolution process and the wider Transaction / Service Partner+ team.
- Propose and support the implementation of solutions to streamline and enhance query resolution procedures.

Monitor and track key performance metrics to measure the Service Partner Hub team's effectiveness and implement necessary improvements.

Service Partner and wider Savills Collaboration:
Liaise with Service Partners and Savills colleagues to address queries, clarify issues, and maintain positive relationships.

Act as a point of contact for escalated Service Partner enquiries, demonstrating exceptional communication and problem-solving skills.

Collaborate closely with Transaction Excellence colleagues, the wider Service Partner+ team, accounts payable, site managers and other relevant departments to resolve complex queries and ensure accurate documentation.

Coordinate with internal stakeholders to ensure effective communication and resolution of interdepartmental issues.

Data Analysis and Reporting:
Analyse query trends and patterns to identify recurring issues and proactively address them.

Generate regular reports and dashboards to provide insights into query resolution performance and trends.

Compliance and Policy Adherence:
Operate at all times in accordance with Savill’s policies, procedures, and compliance requirements, including those applicable to Service Partner+ operations.

Keep up-to-date with relevant regulations and industry best practices.

Continuous Learning:
Stay informed about changes in procurement processes, technologies, and industry trends.

Promote a culture of innovation and continuous learning within the team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

**Skills, Knowledge and Experience**

**Essential**
- Experience: 1-3 years of experience in procurement or finance, with demonstrated progression in roles of increasing responsibility.
- Analytical Skills: Strong analytical and problem-solving abilities, with the capability to analyse data, identify trends, and make data-driven decisions. Detail-oriented with strong organisational skills.
- Process and systems knowledge: strong understanding of procurement processes, financial controls, and compliance requirements. Proficiency in financial systems, procurement or enterprise resource planning (ERP) software, and data analytics tools.
- Communication Skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex procurement concepts to internal and external stakeholders at all levels.
- Relationship Building: Excellent interpersonal and conflict resolution skills with the ability to build and maintain strong relationships with internal and external stakeholders, including Service Partners and cross-functional teams.
- Project Management: Proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines. Ability to work under pressure and meet tight deadlines.
- Continuous Improvement: Demonstrated commitment to driving

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