Business Support Assistant

2 months ago

St Albans, United Kingdom Mind in Mid Herts Full time

**Reporting to**: Office Manager
- **Responsible for**: Providing IT and data support to the operations and administration of the business in relation to monitoring and reporting, compliance and the management of working time, holidays and other absences
- **Duration**: 12 months fixed term contract
- **Hours**: 15 _hours per week (flexibility required)_
- **Salary**: £23,088 per annum, pro rata (£12 per hour)
- **Location**: Can be flexible, but covers all 4 centres (St Albans, Stevenage, Hertford and Hatfield)
- **Closing date**: 12 noon, Wednesday 10th April 2024
- **Interviews**:Wednesday 24th April 2024

We are Mind in Mid Herts, a leading mental health charity based in Hertfordshire, affiliated to National Mind, with centres in St Albans, Hatfield, Stevenage and Hertford. We are working to reduce the stigma of mental health diagnosis and we support people with mental health conditions to create a pathway to recovery. We are innovative in creating services to improve wellbeing and to prevent the development of mental health issues. Through education and support, we aim to improve people's awareness of how to be proactive in looking after their health and wellbeing. We will not give up until everyone experiencing a mental health problem gets support and respect.

**Purpose of Post**

The purpose of this role is to provide support to the business in the following main areas:

- Monitoring and reporting to senior management, trustees and funders
- Database administration
- Data analysis
- Compliance, primarily in the areas of data protection and information governance
- Setting up/on-boarding new staff and volunteers with MiMH’s IT and systems.

**Principal Responsibilities**

**1. General**
- To be line managed by the Officer Manager but to manage own workload, prioritising tasks and working on own initiative
- To work in line with the aims and objectives of MiMH
- To ensure that all duties are carried out to the highest standard and in accordance with MiMH's quality standards
- To carry out all duties with due regard to MiMH's policies and procedures, including the equalities requirements
- To be committed to the work and purpose of MiMH and to promote team working
- To undertake other duties as may be reasonably determined by the senior management team and CEO
- Attend and participate in all continuing professional development (CPD) training.

**2. Operational**
- To assist with the development of the Charitylog and HubSpot databases
- To work with all projects and services to ensure appropriate support is available with regard to reporting, monitoring and evaluation
- To plan and monitor data collection and management - creating reports to ensure high standards of documentation regarding outcomes of services
- To provide IT support in respect of Office 365 account set up and maintenance, password changes and cyber security awareness
- To assist with meeting data protection and information governance requirements in line with the NHS Data Security & Protection Toolkit, Mind Quality Management, and other quality standards
- To work in line with the aims and objectives of MiMH
- To establish a supportive and respectful relationship with staff, volunteers, and service users
- To attend meetings and training courses as required, including monthly supervision meetings and annual appraisals with the line manager
- To contribute to organisational development and sustainability
- To adhere to Health and Safety/Safeguarding guidelines to ensure safe working
- To provide verbal and written reports as may be required by the line manager, CEO and Trustees Board.

**Additional Requirements**
- Ensuring that all responsibilities are carried out in accordance with procedures and service user/funder requirements
- Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook
- Understanding the need for confidentiality when dealing with both internal and external information
- Understanding the importance of conforming to MiMH’s service requirements and service user needs
- Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objective
- An understanding of MiMH’s services and the impact that poor service has on its service users and reputation
- Commitment to adhering to Health and Safety guidelines for safe working
- Adherence to Mind in Mid Herts infection control precautionary measures
- Adhering to legislative requirements
- 8-week notice period.

**Benefits**
- 25 days paid holiday per year, April 4th - April 3rd (pro rata for part time staff)
- Statutory bank and public holidays, (pro rata for part time staff)
- A contributory pension scheme
- 3 additional days’ leave - Birthday Leave, Wellbeing Day and one day volunteering for MiMH’s.
- Staff Training and Development
- Peer Support.

**Essential Qualifications**
- A professional qualification or equivalent degree/experience in Business Support, IT and/or data management (

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