Hotel Receptionist

7 months ago

Marlow, United Kingdom Compleat Angler, Macdonald Hotels & Resorts Full time

First impressions are everything. Providing a warm welcome and personalised service is one of the ways our receptionists are creating memorable experiences for our guests. As a receptionist you are the heart of the house, taking care of the guests from the moment they arrive through to their departure by ensuring they have a smooth and enjoyable stay.

We are looking for passionate individuals to join our wonderful front desk team at our beautiful riverside hotel in Marlow. The job role includes but is not limited to; processing check-ins, co-ordinating with housekeeping, responding & dealing with guest requests messages and concerns, directions & local area information, processing check outs, billing and cashiering information and other duties.

To excel in this role, you should possess the following skills:

- Excellent phone etiquette and communication skills
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Proficiency in using office equipment such as computers, printers, and fax machines
- Strong organizational skills with attention to detail
- Ability to maintain confidentiality and handle sensitive information with professionalism

You will need to be flexible for early and late shifts, and also weekends. A positive attitude and outgoing personality, problem solving skills, a team player and also be able to sit or walk for periods of time across a work shift.

**Salary**: Up to £10.42 per hour

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Weekend availability

Work Location: In person

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