Access Booking Officer

2 weeks ago


Ormskirk, United Kingdom Southport and Ormskirk Hospital NHS Trust Full time

The role will include answering and dealing with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional, and confidently. To deal directly with the patients and carers giving information on their queries with regards to appointments/admissions.

Duties undertaken will be processing of referrals onto our Careflow system, booking of appointments/admissions and being part of the telephone service. To reschedule patients as necessary either due to changes in their clinical need or changing demands. Within these services there are specialities that required general admin support and full training will be given for these areas.

The post will be responsible for the day to day co-ordination of various Consultant outpatient appointments, involving allocation of patients to the Consultants clinics based on clinical priority, waiting times as well as general admin duties.

You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.

Work Pattern - Monday, Tuesday, Wednesday and Friday 8.30am -5.00pm & Thursday 12.00-8.00pm

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk and District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

Please see attached Job Description for full details.

Advertising Date - 21st March 2023

Closing Date - 30st March 2023

Shortlisting date - 31st March 2023

Proposed Interview Date - 13th April 2023



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