Customer Services Contact Officer
2 weeks ago
Customer Services Contact Officer
£16 per hour
Key Responsibilities:
- Following call handling procedures for making and recording of calls.
- Contact allocated cases.
- Input all gathered data onto local and national systems.
- Completing internal case reporting forms.
- Complete data return requirements.
- Prioritising lists of new cases and ongoing cases.
- Allocating cases.
- Deals with customer queries and supports customers with accessibility requirements as appropriate.
- Highlights any high risk or safeguarding concerns identified during contact.
- Attends regular contact tracing meetings.
Preferred Experience:
- Experience in a fast-paced environment with unpredictable demand.
- Experience working with members of the public in a customer service environment.
- Experience of managing own workload.
- Experience of telephone systems, TEAMS, Outlook and Internet.
Desired Skills:
- Demonstrated strong interpersonal skills -ability to communicate clearly and sensitively.
- Must be able to show empathy, patience and encouragement.
- Demonstrated ability to work quickly, under pressure and flexibly - providing support across different roles where necessary.
- Strong attention to detail and communication skills.
- Ability to understand technical information.
- Must be able to thrive in a fast-paced environment working remotely or travel in.
Start Date: ASAP
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