Mobile Incident Officer
3 weeks ago
Mobile Incident Officer - London Bridge Station x 2 Roles
**Location**:
London, GB
**Department Name**:
OE LOM KE (103210) G1
**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
**Brief Description**:
- As a Mobile Incident Officer you will work alongside a member of the British Transport Police to provide a rapid-response to operational incidents and emergency situations on the rail network. You will be constantly on the move in a job where no two days are ever the same. You will be required to assume the duties of Rail Incident Officer (RIO) - managing the rail industry’s response to an incident on site and working with the Emergency Services to reduce harm and save lives, resolve the incident safely, and minimise disruption to passengers and freight users. Incidents that you will respond to include trespass and railway crime, concerns for welfare, infrastructure faults and railway fatalities._
- What we are looking for: _
- _Takes a proactive approach to safety with a high attention to detail._
- _Able to remain calm and take control in high pressure situations._
- _Excellent communication skills and ability to effectively engage with a variety of stakeholders._
- _Previous experience of the transport sector and/or working with the Emergency Services._
- _If successful you will be required to undergo vetting with the British Transport Police._
**About the role (External)**:
**Key Accountabilities**:
1. Undertake proactive duties as directed by joint BTP/ Network Rail patrol plans.
2. Respond to accidents / incidents affecting the safe operation of the railway. Where necessary and appropriate, undertake the role of Rail Incident Officer [RIO1 or 2], take responsibility for the command structure being set-up and lead the co-ordination of the infrastructure and service restoration activities.
3. Collate information and evidence to support initial investigations into accidents and incidents, and provide reports as directed.
4. Participate in structured debriefs with the BTP to identify transferable lessons
5. Collate intelligence for Network Rail and BTP to inform infrastructure improvements and target
- harden vulnerable locations,
6. Communicate effectively with key stakeholders including Network Rail Controls and BTP Control.
7. Maintain response equipment in good mechanical order and stored correctly in the BTP vehicles.
8. Act as Network Rails representative when encountering lineside neighbour’s and third parties When undertaking response activities, assist and inform the driver’s hazard awareness.
**Job Skills, Experience and Qualifications**:
Essential
- Excellent verbal and written communication skills in person, over the telephone and in writing
- Qualified as a rail incident officer
- Decision making skills
- Assertiveness
- Ability to prioritise
- Basic computer literacy
- First Aid competence (as defined in the standard)
- Conflict Management training
- Awareness of managing suicidal contacts
Desirable
- Hold full driving licence
- Numerate
- Time management skills
- Advanced Driving / Driver awareness training
- Ability to write reports
- Accident Investigation training
**Salary**: SUP Grade 9 - £48,398
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