Incident Manager

1 month ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

**Incident Manager, £430-£450 per day inside IR35, 6 month rolling Contract, Hammersmith, London**
**Your new company**

I am partnering with a global giant within who require an Incident Manager to take overall control of their incident/crisis response.

**Your new role**

**See link here for video**

Incident Manager

£430-£450 per day inside IR35

This is a long-term contract starting with an initial 6-month period. Due to the highly specialist and senior nature of this assignment, you will be remotely based with two weekly visits to their modern and spacious Hammersmith office. Rate is £430-£450per day and due to company policy is it deemed as falling within IR35. Your new role will see you look reliability of client products and services as well as the tooling that underpins service capabilities. You will be responsible for the effective runningand continuous improvement of all existing platforms and will spearhead the reliability by effective ownership of processes and direct the internal team.
- Be the point of contact for all major incidents impacting Digital Technology, tools, and services, and own and drive service restoration as quickly as possible during major incidents
- Conduct an efficient, accurate, and prompt incident triaging process to ensure that only valid alerts are promoted as incidents
- Host and run post-mortems for every incident
- Create and publish post-incident reviews
- Maintain the Digital Tech emergency/crisis response and management process
- Hold reviews with senior leadership, product teams and squads
- Enable continuous build and deployment with modern release management
- Be responsible for reliable product launches

**Experience required (this must show on your CV)**
- Exceptional experience within similar incident roles
- Proven track record of working within Service Management/Operational teams
- Solid grounding in SRE principals
- Senior stakeholder management and presentation skills
- Be proficient in Digital Tech toolings such as Splunk, Dynatrace, JSM, OpsGenie, Prometheus, and GCP

**Sponsorship


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