Customer Service Advisors

4 weeks ago

Belper, United Kingdom Blue Arrow Derby Full time

**Customer Service Advisors x6 - Belper, Derbyshire (On-site)**

**Start date: Monday 3rd April 2023**

**Interview Closing Date: Wednesday 15th March 2023.**
**About The Customer Service Advisors Role**
Do you want to work in an environment where you could be helping customers and supporting members of the public daily, and sometimes during difficult times?
Imagine yourself in a scenario where you may be having issues with your boiler, and you have no hot water or heating, and how you may feel? Now imagine yourself being that person who helps solve that issue or get the help that is needed - what a great feeling
Sometimes it may simply be helping to provide product knowledge or information but either way, if you are looking for a role where you want to feel a sense of achievement daily then look no further
Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit **Customer Service Advisors x6 (Belper, Derbyshire)** to join their team on a full-time permanent basis.
Please note the below Customer Service Advisor role will be based on-site so you would need to live in Belper/Derby or the surrounding areas and be able to easily commute to this location. **This is not a remote position**.
There could be potential for hybrid/remote working a few days a week from home, however this would be after a successful training and 6-month probation period has been completed.
**What is the interview process for the Customer Service Advisor role?**
Interviews will be taking place over the next few weeks. Interviews will be a 2-stage interview including an initial telephone interview, and then a final face-to-face interview at their assessment centre in Belper.
You would be working for one of the best employers in the area awarded with Gold Investors in People It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability.
- Hybrid working options (role dependant)
- Competitive bonus structure
- Subsidised private healthcare.
- Flu vaccinations
- Eye tests
- Bike to work scheme.
- Free on-site parking
- Electric charging stations for cars
- Subsidised restaurant
- Extensive training for all employees
- Company discounts
- Discounts on several online portal (technology, travel, local attractions)
- Summer festivals and Christmas parties
- International development programmes
- Generous pension scheme
- Wellbeing programme
- 33 days of holidays
- Uniform
- Monthly paid performance bonus
**What hours would you be working in the Customer Service Advisor role?**
**Hours**: Mon - Sun - 39.5 hours per week
- Between 7.30am - 7pm (Monday to Friday)
Rotas are advised 5 weeks advance.
**Salary**: £23,066 + monthly performance bonuses
**What duties would you be doing within the Customer Service Advisor role?**:

- To provide an effortless customer journey and experience to all our customers through a variety of communication channels
- Utilising an understanding of every customer's situation, spotting potential needs to deliver an excellent customer service.
- Deal with a high volume of calls and ensure all telephone calls are answered within our service level agreement,
- Booking engineer visits utilising the Salesforce platform
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Professional communication both verbal and written to management interdepartmental and end user.
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
- Ensure compliance with all regulations.
**What will you bring to the Customer Service Advisor role?**:

- At least 2 year's previous customer service experience is essential.
- Solid recent work history within customer service
- At least 1 year's previous customer service in a call centre is desirable but not essential.
- Excellent telephone manner
- Strong communication skills
- Demonstrate the drive to deliver world class service to all customers.
- Highly approachable with good interpersonal
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.
**Where is the Customer Service Advisor role based?**
Our client is based in Belper, so if you live in Belper and the surrounding areas, that's great and should be an easy short commute. If you drive, free on-site parking is available. If you don't drive, there are bus stops within a 5-10 minute walk to the site,and 20 minute walk from Belper Train Station.

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