Senior Ecommerce Manager

3 weeks ago

London, United Kingdom THE GLOBAL SEARCH COMPANY Full time

Leading retail brand looking to appoint a forward thinking Senior Ecommerce Manager to support in the exciting developments across their online platform.

The Role -- Initiate and complete selection process for customers online orders.
- Develop analytics on the ecommerce business to yield improvements.
- Provide analysis of key business metrics and site performance.
- Store and retrieve listed product to and from warehouse.
- Communicate and coach staff to achieve hourly, daily, monthly goals.
- Ensure all wage and hour policies and regulations are adhered to.
- Assist in maintain, inventory and order products as needed.
- Work with consumer care and customer service to resolve issues and keep customers happy.
- Assist in managing and controlling expenditures, including supplies, postage, and utilities.
- Report and escalate systemic issues as necessary and in a timely manner.
- Retrieve and fill customers orders accurately and on time.
- Process the orders through the point of sale (POS) system.
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Pull, prepare, and ship all orders within expected timeframes.
- Communicate across functions when timing and/or strategy shifts occur.
- Partner with Site Operations team to understand customer and financial impacts of changes to site.
- Serve as a highly visible internal evangelist to the marketing, IT, sales, and transformation organization.
- Create and implement incentives for performance above expected minimums.

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