Work & Health Universal Credit Service Leader Grade

2 weeks ago

South West, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 297428**Salary**:

- £66,860 - £74,392- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit - The vacancy is for a Service Leader role in Dorset, Wiltshire, Hampshire and Isle of Wight District.**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- South West EnglandAbout the job

**Job summary**:
The Service Leader role is a high profile and business critical role, with responsibility for all functions undertaken for Universal Credit Service Delivery. Universal Credit is at the heart of the governments welfare agenda - designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work. The service - made up of c45,000** **colleagues (with c1,170 in Dorset, Wiltshire, Hampshire and the Isle of Wight) provides support through an extensive network of Jobcentres that deliver face to face labour market support with 29 Jobcentres operating within Dorset, Wiltshire, Hampshire and the Isle of Wight.

**Job description**:

- Active member of your Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
- Confident leading through ambiguity and ability to adapt quickly to changing direction and priorities.
- Ability to positively inspire, encourage and influence others, actively seeking and listening to feedback by encouraging discussion and ideas in support of development.
- Create and sustain effective relationships with senior stakeholders including Directors and key partners/stakeholders to develop stronger working across DWP to create powerful, purposeful partnerships
- Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands to deliver high levels of performance.
- In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement
- Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area
- Through your behaviour and ways of working make DWP an inclusive place where people can be their best

**Person specification**:

- You have strong leadership experience of leading and motivating large, geographically dispersed operational teams
- You have strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders to generate commitment to goals.
- You can demonstrate positive customer service activity and outcomes through systems leadership, positive focus and energy, taking responsibility for delivering a timely, high quality and cost-effective service.
- You can set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Departmental objectives ensuring everyone understands their roles and business priorities.
- You are a visible, accessible, effective senior leader and you communicate confidently, provide clear direction and show genuine care for colleagues.
- You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Delivering at Pace
- Working Together

**Benefits**:

- Alongside your salary of £66,860, Department for Work and Pensions contributes £18,052 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Things you need to know**

**How to Apply**

A CV setting out your career history, with key responsibilities and achievements. The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and sk

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