Credit Controller

2 weeks ago

Dudley West Midlands, United Kingdom Civica Full time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Reporting to the Credit Control Team Lead, the Credit Controller is responsible for the collection of revenue and credit owed to the business, ensuring it is paid in a timely manner to reduce the risk of bad debt and improving cash flow though the business.

The Credit Controller takes ownership of their customer portfolio and builds strong relationships with both internal and external stakeholders.

Responsibilities:
  • Drive cash collections through chasing overdue invoices and payment via telephone and email to meet current key performance indicators (KPIs)
  • Manage internal and external debt payment questions and enquiries.
  • Take ownership of customer queries, track and manage process through to resolution.
  • Ensure payments are on track to be paid within the agreed terms.
  • Maintain detailed records of cash collection activities and conversations including updating status code and revising the forecast date of invoices.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Prepare monthly customer account statements.
  • Identify accounts for escalation and report risk to collections target.
  • Process customer credit card payments.
  • Ensure invoices are uploaded to customer portals.
  • Setting up new customer accounts. Coding of remittance advices.

    Essential competencies:

  • Strong written and verbal communication skills.
  • Ability to reconcile customer accounts.
  • Good negotiation skills.
  • High attention to detail.
  • Ability to prioritise a heavy workload.
  • Good analytical skills.
  • Target driven.

Life at Civica:  Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture:  We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities:  Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

Benefits

  • Employee Wellbeing:  Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of  Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
  • Generous Leave Policy:  Civica allows you to take time off from work with generous leave benefits
  • Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
  • Tenure Milestone Recognition:  We value and recognise the years of service of our people.
  • Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

  • ‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.
  • Great Place to Work: We are dedicated to creating an outstanding employee experience.
  • Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.
  • Australian Business Awards – Employer of choice
  • Top rated employer – Glassdoor:  Our average length of service is 9 years.
  • Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
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