Back Office Assistant London

6 days ago


London, United Kingdom MAISON GOYARD Full time

Goyard is looking for a** Back Office Assistant **(Fixed term/Maternity Leave cover) for its London boutique.

In compliance with our procedures and standards, as part of a dynamic and committed team dedicated to the reputation of Goyard, you will be required to:
Administrative
- Support and assist with back of house and daily boutique operations
- Update and complete all tracking files used for audit purposes
- Understand and follow all Goyard policies and procedures
- Follow up with after sales department on special repair requests and submit to the Paris team
- Responsible for all daily shipping needs of the boutique: picking merchandise, packing merchandise, preparing labels and coordinating daily pickups
- Responsible for updating all marquage tracking files
- Responsible for updating repair, finish repair, daily operation, inventory movement books
- Other projects as assigned by Boutique Director

Customer Service
- Assist the boutique with Doorman / Greeter responsibilities when schedule requires
- Assist with Cashier responsibilities including wrapping client purchases, organization and processing sales
- Minimum 1-year experience in a similar position in luxury retail industry preferred
- Knowledge of in-store retail operations, including customer service, sales, procedures, merchandising, and inventory management.
- Ability to develop effective partnerships within the team and organization.
- Intermediate skills in MS Office (excel, word, outlook)
- Must be able to multitask and work well under pressure
- High sensitivity to customers experiences and loyalty



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