Gp Receptionist/administrator

3 months ago

Hayes, United Kingdom Data Care Solutions Limited at Shakespeare Health Centre Full time

**Full Job Description**

**Job title**:
GP Receptionist / Administrator

**Company / Location**:
Data Care Solutions Shakespeare Health Centre UB3 1NY

**Reports directly to**:
**Why work for us?**

DCS provide backup services in this busy medical practice. DCS grew out of the best practices from two primary care center's based in Hillingdon over three years ago. The founders of DCS are GP partners in their practices and thrive on best practice in medical care. Our core aim is to embrace health equality to its fullest. We are on a mission to improve patient health outcomes by recognising and addressing levers that will influence and bring about change. Simply put, we want to improve patients' lives by solving problems in healthcare We want you to join us to deliver this dream

**1. Job Role/Purpose**:

- Be the “Front
- line” first point of contact with the public
- Ensure patients have a positive experience
- Work as part of a reception team
- Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
- To work as part of the reception team in a professional manner to provide high quality reception, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
- To follow all relevant standard operating procedures, policies and charters to ensure working in an efficient and courteous manner at all times.
- To provide a professional call handling service and associated administration duties.
- To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
- To record all essential information accurately.

**2. Key Duties & Responsibilities**:

- To receive and greet patients, i.e. clients and visitors to the Practice, in a welcoming and professional manner and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff.
- To engage with patients/clients; provide advice and proactively signpost patients and clients to the most appropriate clinician/service (care navigation).
- To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Senior Care Navigator/Site Manager as appropriate.
- To take telephone calls and online requests from patients and accurately record all essential information on the clinical system.
- To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
- Identify callers or patients who may present face to face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department.
- To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
- To answer/make telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages.
- To assist with the call and recall of patients
- To undertake registrations/deductions of patients at the practice; receiving, checking forms and providing advice as required.
- To promote the participation of the Family and Friends Test to patients, clients and visitors.
- To raise any common themes raised by patients either face to face or from Friends and Family to the Site Manager.
- To undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patient’s request, distributing prescriptions, photocopying, faxing, filing, preparation of letters for posting and clerical support to others within the Practice.
- To accurately maintain and update both computerised and manual filing systems, including:
setting up new patient records on the clinical system, updating of patient details, entry of identified clinical data (including read codes) to medical records, electronic scanning of correspondence and allocation to patient records.
- To ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, and ensuring noticeboards are updated regularly.
- To maintain stationery in all medical and treatment rooms including the re-ordering of such items.
- To open and lock up the Reception area at the beginning and end of the day and to ensure the building is secure each evening before leaving and ensuring the premises are adequately alarmed (site specific re security services provided).
- To act as a chaperone for doctors as requested.
- Arrange for an ambulance for patients as and when requested by the clinician.
- Notify the Site Manager of any equip

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