Customer Service Team Leader

4 weeks ago


Ipswich, United Kingdom TIME Appointments Ltd Full time

Due to their continued success, our client, a highly regarded insurance company based in the town centre is currently seeking to appoint a dedicated Insurance Team Leader to lead and motivate a busy team of Customer Service Advisors. This is a fantasticopportunity to work for a leading business that recognise potential and promote from within.

Key Duties:

- Proactively lead and motivate a team of claims handlers to achieve team objectives.
- Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction.
- Ensure excellent customer service is delivered to and on behalf of Clients.
- Act as a contact point for clients on a day to day basis.
- Lead and develop team members to reach their potential.
- Deliver a cost-effective service within budgeted costs.
- Continually improve employee satisfaction.

Key Skills & Experience Required:

- Minimum to two years’ experience leading and motivating a team.
- An aptitude for people management with the ability to motivate and drive performance on a consistent basis.
- The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
- Computer Literate with good understanding of Microsoft packages, including Word and Excel.

The working hours for this role are 37.5 per week, within the hours of 17:30-08:00 Monday-Friday, and 24/7 Saturday/Sunday therefore applicants will need to be flexible in their working hours.

For further detail on this and other roles please make sure you visit our website now or call our team to discuss career opportunities available.



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