Shop Floor Team Leader

3 weeks ago

Croydon, United Kingdom W. Wing Yip (London) Ltd Full time

**Job description**

Wing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 5 decades.

**About the job**

You will be required to work 5 days out of 7 days, fully flexible.

**Role Overview**:
This role will require you to work closely with the team including managers and supervisors to support the daily running of the business. You will also be required to review current working methods and propose new procedures that benefit the business.

Being part of the team, you will provide support and help maintain and improve the levels of customer service throughout the store. You will support the supervisors and managers in the daily running of your department and assist them in the allocation of jobs during the day.

**Customer Service**
- Provide excellent leadership to the team and the best possible customer service/experience
- Deal with customer complaints and enquires

**Merchandising**
- Ensure all price indication is displayed, legal and up to date
- Ensure full stock availability and date rotation and storage checked daily
- To communicate with the appropriate Supervisor/Manager of any stock availability, date, rotation or storage changes
- Ensure all shop floor and/or warehouse products are replenished in a timely fashion and displayed as per company standards

**Training & Development**
- Encourage personal progression throughout your department
- Provide assistance with the induction and training of new starters
- Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments

**Skills/Experience/Knowledge Needed**
- Supervisor experience would be advantageous
- Excellent Time Management skills
- IT skills
- Microsoft Outlook, Word and Excel
- To lead and motivate the team in accordance with company core values

**You will also be responsible to**:

- Ensure all chill chain and food temperature regulations with regard to receipt and storage are followed
- Ensure all areas are kept clean and tidy
- Ensure all stock systems and procedures are carried out correctly to maintain stock accuracy
- Work safely and ensure safety of your team and to abide by all company health and safety guidelines and procedures
- Ensure efficiency of your team and help out other departments as required
- Carry out reasonable requests as deemed appropriate to your job role and to the benefit of the company.

**About you**

**You will need to**:

- Be driven
- Want to learn new skills
- Be happy working across departments
- A good communicator and problem solver
- Be happy to be flexible in your working shifts and patterns as required by the business, including working weekends
- Be looking for continuous work for at least 12 months

**, Permanent**

**Salary: from £12.50 per hour**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- On-site parking
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift

COVID-19 considerations:
Staff members can wear masks if they want to. Masks for employees; multiple hand sanitising stations available for both staff and customers to use.

**Education**:

- A Level or equivalent (preferred)

**Experience**:

- Supervising: 1 year (preferred)

Shift availability:

- Day shift (preferred)

**Job Types**: Full-time, Permanent

**Salary**: From £12.50 per hour

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person

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